Float Experience Specialist; Floats to all clinics; 1.0FTE
UnityPoint Health•Madison, WI
•Onsite
About The Position
If you’re energized by helping people feel supported from the moment they walk through the door, this role might be a great fit for you! As an Experience Specialist, you’ll play a key role in creating a smooth, welcoming, and supportive environment for patients and visitors. This position provides front-line assistance by greeting guests, guiding them to the appropriate departments, and helping with required paperwork to ensure an efficient visit.
Requirements
- High School Diploma or equivalent required.
Nice To Haves
- Previous customer service experience in a hospital or healthcare setting is preferred.
- Prior receptionist, administrative, or clerical experience is preferred.
Responsibilities
- Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
- Keep patients and families informed about wait times, provider availability, and any delays.
- Address general inquiries and concerns with empathy, escalating complex issues as needed.
- Offer guidance on charges, payment processes, and insurance procedures.
- Maintain accurate and up to date patient records in the electronic medical records (EMR) system.
- Answer and route incoming calls, providing basic information as appropriate.
- Ensure all interactions and data handling follow confidentiality and UPH standards.
Benefits
- paid time off
- parental leave
- 401K matching
- employee recognition program
- Dental, health and vision insurance
- paid holidays
- short and long-term disability
- pet insurance
- Tuition reimbursement
- adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
