Float Certified Medical Assistant (Englewood)

One Medical•Englewood, NJ

1d•Onsite

About The Position

One Medical’s Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support services while helping patients have an exceptional in-office care experience. The role serves as an ambassador and first point of contact for patients, supports patient intake and administrative needs, and helps maintain the appearance and readiness of the office. The position is based in the Englewood, New Jersey office and floats to the Edgewater, New Jersey office as needed. It is full-time, 40 hours per week, with eight-hour shifts generally scheduled between 7:30 a.m. and 6 p.m. The role combines specimen collection and processing with front-desk and clerical support. The Certified Medical Assistant uses One Medical’s C-I-CARE communication framework, demonstrates empathy and strong service skills, and collaborates with patients, providers, and teammates. Additional duties may be assigned by management.

Requirements

Active Medical Assistant certification from an approved certifying body, or registration from the American Medical Technologists (AMT).
Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the United States Department of Education.
At least 6 months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
High school diploma or equivalent.
Strong customer-service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
Proficiency with computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
Ability to work on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework during clinical and administrative patient interactions and support a positive in-office experience.
Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties such as check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by attending huddles, participating in team problem-solving, rounding, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.