Float Certified Medical Assistant (Englewood)

One Medical•Englewood, NJ

2d•$26 - $28•Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, and other care programs. One Medical joined Amazon in February 2023 and is building a diverse, driven, and empathetic team. The Float Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support services while helping deliver an exceptional in-office patient experience. The role serves as an ambassador and first point of contact for patients, supports patient access and care, and helps maintain the office’s appearance and welcoming environment. The position also provides additional support as requested by the Practice Coordinator, Operations Manager, or providers. This is a full-time, 40-hour-per-week role based in the Englewood, New Jersey office, with floating support at the Edgewater, New Jersey office as needed. Eight-hour shifts generally occur between 7:30 a.m. and 6 p.m.; the schedule may change based on business direction. Compensation is $25.75–$27.75 per hour on a standard full-time schedule. Total compensation may vary based on candidate-specific factors and may include benefits. One Medical offers benefits to regular team members working at least 24 hours per week and their dependents, starting on the team member’s date of hire. Benefits listed include a paid sabbatical after every five years of service, free One Medical memberships for the employee and friends and family, an Employee Assistance Program, medical, dental, and vision plans, pre-tax commuter benefits, PTO cash-out options, a 401(k) match, emergency childcare credit, company-paid maternity and paternity leave, paid life insurance, and short- and long-term disability insurance. Additional benefits listed for practicing clinicians are not presented as benefits for this role.

Requirements

Hold an active Medical Assistant certification from NHA, AAMA, NCCT, AMCA, NAHP, NCMA, another recognized certifying body approved by the Board, or registration from AMT.
Graduate from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education.
Have at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Have strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Have strong written and verbal communication skills.
Have a high school diploma or equivalent.
Be proficient with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Demonstrate experience working on collaborative, diverse, multidisciplinary teams.
Demonstrate confidence and the ability to instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrate the ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards for in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical tasks such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to interact with teammates and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service
Free One Medical memberships for the employee, friends, and family
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues
Medical insurance
Dental insurance
Vision insurance
Pre-tax commuter benefits
Option to cash out up to 40 accrued PTO hours per year
401(k) match
Credit towards emergency childcare
Company-paid maternity and paternity leave
Company-paid basic life insurance
Company-paid short-term and long-term disability insurance