Flight Ops SMS & QA Manager
About The Position
The Flight Ops SMS & QA Manager represents the Safety Department on behalf of Frontier Airlines’ Flight Operations Division. The role manages the collection and analysis of Flight Operations safety data, including FOQA, ASAP, employee reporting, and internal audit findings, and proactively identifies operational safety deficiencies for communication to the VP of Flight Operations and Director of Safety. The manager oversees safety data collection, leads SMS audits and data analysis, coordinates safety risk management, and performs root cause analysis and corrective-action recommendations. The role also supports senior leadership investigations, provides analysis to Maintenance and Engineering, evaluates safety-enhancing technologies, and presents safety data to leadership, regulators, pilots, and union officials. The position is based on site at Frontier Headquarters in Denver, Colorado, with occasional travel to industry presentations and conferences. It requires light physical effort, including handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. The role receives general supervision and has no direct reports.
Requirements
- At least 5 years of experience in flight safety.
- Bachelor’s degree in aviation safety or an engineering-related field.
- Ability to manage sensitive data responsibly.
- Knowledge of computer systems and programs, including database management.
- Knowledge of aircraft systems, instrument flight, aviation terminology, and federal aviation regulations.
- Proficiency in Microsoft Office Suite, including database, spreadsheet, and presentation programs.
- Ability to perform statistical analysis and audits.
- Proficient verbal, written, and presentation communication skills.
Nice To Haves
- Master’s degree.
- Experience with flight monitoring software and analysis.
- SMS experience.
- Auditing experience.
- Project management experience.
- Pilot, A&P, or Dispatch experience.
Responsibilities
- Oversee data collection processes on the Airbus fleet in conjunction with Maintenance and Technical Services.
- Lead internal program audits under Part 5 SMS.
- Act as the Flight Operations Lead Auditor during IOSA renewals.
- Lead the SMS Data Analysis Group.
- Coordinate and perform Safety Risk Management under Part 5 for Flight Operations.
- Perform root cause analysis and recommend corrective actions in response to adverse events or trends.
- Assist Flight Operations senior leadership with investigations of high-profile events to determine root causes and corrective actions.
- Provide data and root cause analysis on engineering events to the Maintenance and Engineering organization.
- Evaluate new technologies to enhance Flight Operations safety programs.
- Compile and present safety data summaries for senior leadership, regulators, pilots, and union officials.
- Coordinate with other airlines’ Safety departments, governmental institutions, and academic institutions regarding safety.
Benefits
- Medical, dental, and vision coverage, depending on role and eligibility.
- 401(k) retirement savings options.
- Paid holidays, vacation time, and sick time.
- Travel privileges on Frontier Airlines and participating partner airlines, subject to program rules and availability.
- Buddy passes, based on eligibility and program rules.
- Travel-related discounts and employee discounts on select products, services, and vendors.
- Business casual dress options for eligible corporate and support roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
