Flight Ops SMS & QA Manager

Frontier Careers • Denver, CO

10d • Onsite

About The Position

The Flight Ops SMS & QA Manager represents the Safety Department on behalf of Frontier Airlines’ Flight Operations Division. The role manages the collection and analysis of Flight Operations safety data, including FOQA, ASAP, employee reports, and internal audit findings, and proactively identifies operational safety deficiencies for communication to the VP of Flight Operations and Director of Safety.

The position leads Flight Operations safety management and auditing activities, supports investigations and risk management, analyzes events and trends, and presents safety information to senior leadership, regulators, pilots, and union officials. It is based on site at Frontier’s headquarters in Denver, Colorado, with occasional travel to industry presentations and conferences. The role operates under general supervision, and no positions report to it.

Requirements

• At least 5 years of experience in flight safety.
• Bachelor’s degree in aviation safety or an engineering-related field.
• Ability to manage sensitive data responsibly.
• Knowledge of computer systems and programs, including database management.
• Knowledge of aircraft systems, instrument flight, aviation terminology, and federal aviation regulations.
• Proficiency in Microsoft Office Suite, including database, spreadsheet, and presentation programs.
• Ability to perform statistical analysis and audits.
• Proficient verbal, written, and presentation communication skills.

Nice To Haves

• Master’s degree.
• Experience with flight monitoring software and analysis.
• SMS experience.
• Auditing experience.
• Project management experience.
• Pilot, A&P, or Dispatch experience.

Responsibilities

• Represent the Safety Department on behalf of the Flight Operations Division.
• Manage collection and analysis of Flight Operations safety data feeds, including FOQA, ASAP, employee reporting, and internal audit findings.
• Identify operational safety deficiencies and disseminate information to the VP of Flight Operations and Director of Safety.
• Oversee data collection processes on the Airbus fleet in conjunction with the Maintenance and Technical Services organization.
• Lead internal program audits under Part 5 SMS.
• Serve as Flight Operations Lead Auditor during IOSA renewals.
• Lead the SMS Data Analysis Group team.
• Coordinate and perform Flight Operations Safety Risk Management under Part 5.
• Conduct root cause analysis and recommend corrective actions in response to adverse events or trends.
• Assist Flight Operations senior leadership with investigations of high-profile events to determine root causes and corrective actions.
• Provide data and root cause analysis on engineering events to the Maintenance and Engineering organization.
• Evaluate new technologies to enhance Flight Operations safety programs.
• Compile and present safety data summaries for senior leadership, regulators, pilots, and union officials.
• Coordinate with other airlines’ safety departments, governmental institutions, and academic institutions regarding safety.

Benefits

• Medical, dental, and vision coverage, subject to role and eligibility.
• 401(k) retirement savings options.
• Paid holidays, vacation time, and sick time.
• Travel privileges on Frontier Airlines and participating partner airlines, subject to program rules and availability.
• Buddy passes, based on eligibility and program rules.
• Travel-related discounts and employee discounts on select products, services, and vendors.
• Business casual dress options for eligible corporate and support roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager