Flight Demo Customer Specialist

AeroVironment•Melbourne, FL

3d•$80,500 - $123,000•Onsite

About The Position

The Flight Demo Customer Specialist operates and provides instruction on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field. In this role, one ensures all field operations follow established procedures and are conducted safely. The Field Service Representative works with engineering, technical support, and manufacturing to ensure that course material reflects current product features.

Requirements

High School diploma or GED equivalent; Bachelor’s degree is preferred or equivalent combination of education, training, and experience
5 – 8 years of relevant experience
Prior military experience or equivalent training experience in an aircraft / aerospace manufacturing firm
Prior military instructor/Special Operations experience highly desirable
Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required
Willingness to travel regularly and for extended periods within continental United States (CONUS)
Willingness to travel regularly and for extended periods to outside continental United States (OCONUS)
Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass
Must have strong analytical skills with which to solve various degrees of complex problems
Must have the ability to work with little or no supervision and exercise independent judgment on a regular basis.
Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint or sketches
Must have working knowledge of Microsoft Office Suite (Word, Access, PowerPoint, Excel)
Demonstrates basic computer skills and proficiency with office software and productivity tools
Effectively lead, train and mentor small groups of students in meeting course objectives
Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines
Focuses on teamwork, collaboration and puts the success of the team above one's own interests
Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
Displays strong initiative and drive to accomplish goals and meet company objectives. Delivers message to Garcia daily (“A Message to Garcia,” Elbert Hubbard’s essay on initiative, first publication 1899)
Takes ownership and responsibility for current and past work products
Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
U.S. Citizenship required
Must have the capability to obtain a U.S. passport
Must have a clean driving record in order to drive company vehicles
Will be required to pass FAA Part 107 training
Must pass and maintain a medical and dental exam for deployment(s)
Should be accustomed to isolation and is expected to work long irregular hours, weekends and holidays and in difficult situations, environments and watches
Because of various out-of-area training/maintenance requirements, must be available on both short and long-term deployments away from home, both CONUS and OCONUS consisting of up to 75% travel.
Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass
Must have strong analytical skills with which to solve various degrees of routine issues
Must have the ability to work under general supervision
Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint or sketches
Must have working knowledge of Microsoft Office Suite (Word, Access, PowerPoint, Excel)
Demonstrates basic computer skills and proficiency with office software and productivity tools
Has good communication skills as well as interpersonal skills with the ability to work well with others across disciplines
Focuses on teamwork, collaboration and puts the success of the team above one's own interests
Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
Displays strong initiative and drive to accomplish goals and meet company objectives. Delivers message to Garcia daily (“A Message to Garcia,” Elbert Hubbard’s essay on initiative, first publication 1899)
Takes ownership and responsibility for current and past work products
Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company

Nice To Haves

Prior military instructor/Special Operations experience highly desirable
Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required

Responsibilities

Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field
Participates in the AeroVironment Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM)
Ensures all field operations follow established procedures and are conducted safely
Conducts all necessary UAS, TMS and UGV equipment, and material inventories
Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations
Maintains proper operational status of UAS/TMS/UGVs and supporting operational systems
Maintains situational awareness of the air or ground vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground
Constantly monitors whether on-site and along intended flight paths
Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels
Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures
Captures critical information for input into after-action reports and lessons learned databases
Applies company policies and procedures to resolve routine issues
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Follows standard practices and procedures in analyzing situations
Other duties as assigned