Flight Coordinator I (CX/BA)

DO • Jamaica, NY

6d

About The Position

DO & CO is hiring a highly organized, service-focused Flight Coordinator to join its New York team. The company operates in airline catering, international event catering, restaurants, lounges, and hotels across 33 locations, 12 countries, and 3 continents. The Flight Coordinator supports flight catering operations, helping ensure products meet customer specifications and quality standards and are handed over to airline crews on time. The role involves hands-on coordination in a fast-paced production environment and requires spending at least 50% of the workday in coolers or refrigerated production areas. Flexible availability for days, nights, weekends, and holidays is required based on business needs.

The successful applicant must hold a valid driver’s license and complete the airport security-clearance process for the assigned location, including applicable TSA requirements and obtaining the appropriate Port Authority of New York and New Jersey identification badge. Related experience is preferred, particularly in airline catering, hospitality, logistics, food production, or customer service.

Requirements

• Valid driver’s license.
• Strong planning, coordination, organizational, and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to work independently and collaboratively within a diverse team.
• Demonstrated leadership potential and willingness to support operational teams directly.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Comfort spending at least 50% of the workday inside coolers or refrigerated production areas.
• Successful completion of the airport security-clearance process for the assigned location, including applicable TSA requirements under 49 CFR § 1542.209 and obtaining the appropriate Port Authority of New York and New Jersey identification badge.
• Flexible availability, including days, nights, weekends, and holidays, based on business needs.

Nice To Haves

• At least one year of related experience preferred, ideally within airline catering, hospitality, logistics, food production, or customer service.

Responsibilities

• Maintain professional communication across departments and distribute incoming flight and operational information to the appropriate teams.
• Coordinate production activities to ensure quality standards, customer specifications, accuracy, and deadlines are consistently met.
• Oversee the timely handover of DO & CO catering products directly to airline crews.
• Verify flight requirements, including meal counts, special meals, equipment, products, and trolley assignments.
• Inspect completed products and trolleys to confirm they meet customer presentation, quality, and delivery standards.
• Conduct physical counts and pack additional meals, equipment, or products when necessary.
• Work closely with Food Packers to support tray setup, food preparation, assembly, and packaging activities.
• Assist with inventory counts and stock-management activities as needed.
• Follow food safety, hygiene, and workplace safety requirements, and promptly report concerns to management and the Hygiene and Food Safety Team.
• Communicate operational changes clearly and respond quickly to prevent delays or service disruptions.
• Identify opportunities to improve processes, efficiency, service quality, and the customer experience.
• Lead by example through a visible, hands-on approach in a fast-paced production environment.
• Perform additional duties as assigned while consistently upholding DO & CO standards.

Benefits

• Complimentary daily meals, including breakfast, lunch, and dinner.
• Medical, dental, and vision benefits for eligible full-time employees.
• 401(k) eligibility for full-time employees.
• Career-development opportunities in the United States and internationally.
• Opportunity to work with and represent a global leader in luxury gourmet entertainment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed