Flexible Store Advisor

Mountain Equipment CompanyBurlington, ON
CA$19 - CA$20Onsite

About The Position

MEC is more than a store; it's a hub for the outdoor community, a leader in sustainability, and a place where individuals can be themselves. Members visit MEC for gear and advice on a wide range of outdoor activities including hiking, camping, climbing, cycling, watersports, snowsports, and travel. As a Flexible Store Advisor, you will assist members in planning their adventures, from dream trips to weekend getaways, catering to both first-timers and experienced outdoor enthusiasts. The role emphasizes creating a positive experience for members and fostering a collaborative team environment, with staff frequently citing the people as their favorite aspect of working at MEC.

Requirements

  • Ability to work with a diverse, inclusive, hands-on, collaborative team.
  • Passion for the outdoors.
  • Desire to connect people with quality products to encourage active outdoor lives.
  • A proactive and adaptable attitude with a willingness to learn.
  • Skills include personal integrity and awareness, customer focus, initiative, teamwork, and the ability to develop oneself and others.
  • A welcoming and helpful demeanor with a genuine liking for assisting people.
  • A customer service-oriented mindset with a commitment to providing excellent member experiences.
  • Ability to lift 50 lb. and walk 10,000 steps per day.
  • Willingness to learn about new products and gear; training will be provided.

Nice To Haves

  • Product knowledge in camping, cycling, packs, or other outdoor activities.
  • Previous retail or customer service experience.
  • Availability to work a variety of shifts between Monday and Friday, 7:00 am and 9:00 pm.

Responsibilities

  • Provide exceptional member service by matching individuals with suitable gear.
  • Share real-world experience and product knowledge with members.
  • Assist with visual merchandising and support other team members.
  • Organize inventory and ensure members receive the products they need.
  • Promote MEC events and services.
  • Learn about new products, technology, and sustainability features.
  • Encourage people to engage in outdoor activities.

Benefits

  • Competitive hourly rate and clear pay increase program.
  • Discounts on outdoor gear.
  • Paid time off each year for outdoor activities.
  • Opportunities to join outdoor excursions with MEC staff.
  • Equipment Demonstration Program (gear rental).
  • Support for expedition-style adventures.
  • Training and product knowledge.
  • Growth opportunities.
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