Flexible Benefits Implementation Manager

Marsh•Greenville, SC

12d•$92,400 - $172,100•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our Flex Account Client Executive on the Flexible Benefits Team, you’ll lead and is responsible for an important service function within the Flex. A senior management role reporting directly to the Practice Leader and part of Flex Practice Management Team. This is a single incumbent position.

Requirements

Bachelor's degree or equivalent education and related training
Leadership skills and experience
Flexible Benefits Experience
Strong Client relation skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve Client and company problems
Demonstrated proficiency in basic computer applications such as Microsoft Office Suite and Adobe
Ability to travel, occasionally overnight
Act with responsiveness, urgency and professionalism in all matters
Maintain an enthusiastic positive attitude at all times

Nice To Haves

Flexible Benefits Administration

Responsibilities

Leads a team of client service relationship managers ensuring client contractual obligations are met
Ensures team meets client retention targets
Provide leadership and accountability in maintaining and advancing service functions assigned to maintaining client satisfaction.
Supervise the renewal process for clients. Provide analysis, recommendation of coverage needs and pricing to present to Client as appropriate.
Development of efficient processes to control workflow and produce management reports with measurement of quality and timeliness (TQM) and other workflows within the department.
Keeps abreast of current trends, Internal Revenue Service (IRS) and Department of Labor (DOL) regulations and pronouncements and communicates these changes to the staff to promote knowledge.
Responsible for the implementation of uniform procedures and processes to ensure the highest quality product, development of staff through training and ongoing support involving record keeping and computer technology. Bring forward suggestions for organizational improvement.
Ensures compliance with SOC I, Type 2 procedures as applicable.
Responsible for the timeliness and quality review of work performed by staff, including audit compliance, proper offsite backup procedures, and monitoring system efficiency.
Responsible for tax reporting, discrimination testing and IRS Form 5500 reporting as applicable.
Audit of record keeping systems and third-party card vendor system.
Assist service questions related to administration, billing, claims issues and problem solving.
Develop and maintain strong client relationships. Directly engage in disturbance handling to retain clients.
Provide training to Teammates to ensure effective servicing.
Manage staff as appropriate. Provides training to ensure effective service.
Periodically evaluate performance and take appropriate action to ensure maximum productivity.
Create, implement and communicate annual team member goals.
Provide administrative support on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.
Attend seminars, classes and carrier meetings to keep abreast of new products available for Clients and acquire expertise in legislative changes, as opportunities occur.
Support overall revenue and retention goals.
Other duties and responsibilities as requested by management.