ADP WorkforceNow Benefits Implementation Analyst

Brown & Brown Insurance

7d•$50,000 - $65,000

About The Position

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team! The ADP Benefits Implementation Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in healthcare reform compliance, automated benefits enrollment, and other needs for automation. With oversight, this teammate will be responsible for carrying out various aspects of that software implementation and/or customer support process, including needs analysis, configuration, testing, training, and post-implementation support. The Implementation Analyst may be placed in primarily an implementation or customer support (post-implementation) role, and may move between the two, as needed by the business.

Requirements

Associate’s, or Bachelor’s degree, or equivalent work experience
Proficient with MS Office Suite
Experience working with database applications
Exceptional telephone demeanor
Strong interpersonal skills, ability to communicate with customers at all levels
Attention to detail required and the ability to adhere to high standards for customer-facing work product
Ability to maintain a high level of confidentiality
1-5 years of related experience

Responsibilities

Create and configure new and existing low to moderate complexity customer websites (using third party software).
Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
Test and audits own and others configured software to ensure proper functioning.
Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
Participate in customers meetings, as needed.
All other duties as assigned.