Flex Service Supervisor

ORANGE EV•Kansas City, KS

12h

About The Position

Orange EV is seeking a technically minded professional with administrative and supervisory capabilities to join its Service Team. The position reports directly to the Regional Service Manager. The role supports Service Management and the Supervisor team with daily work, including tracking service van maintenance and repairs. When a Service Supervisor is absent, this position assumes the listed supervisory functions for that region. Additional responsibilities may be assigned as the company and position advance.

Requirements

Technical knowledge of automotive, heavy equipment, or electric vehicles.
Supervisory experience.
Ability to handle multiple functions and adapt to rapidly changing priorities and schedules.
Ability to set and prioritize goals and achieve them according to a schedule.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, including PowerPoint, Excel, and Word.
Bachelor’s degree or equivalent experience.

Responsibilities

Support Service Management and the Supervisor team with daily work when a Service Supervisor is present.
Track service van maintenance and repairs.
Assume the regional Service Supervisor’s functions during that supervisor’s absence.
Build relationships with technicians and customers.
Manage the regional service budget.
Review technician expenses and PTO.
Schedule daily work and prepare reports.
Manage open tickets; dispatch and schedule technician work; and review and enter closed-ticket information.
Help technicians and customers identify and source parts.
Request estimates, invoices, and field-parts shipments.
Organize quarterly field inventory.
Provide technical and logistics support to regional technicians.
Serve as the first point of contact for regional customer warranty and non-warranty requests.
Work with customers to track and schedule preventive maintenance services.
Promote maintenance labor and parts sales.
Participate in technical and non-technical leadership meetings.