FLEX Security Officer (operations/non-commissioned)

IIdon Security Associates•Houston, TX

About The Position

The FLEX Security Officer provides customer service and helps maintain the safety and security of tenants, guests, employees, and premises in a positive, professional manner. The role requires a friendly and outgoing personality, polished communication skills, a professional appearance, and a commitment to meeting guests’ needs. Flex Officers support staffing requirements at various accounts during open shifts, call-offs, vacations, no-shows, holidays, and other shortages. They may work special events and must be available for any shift, including weekends and holidays, sometimes on short notice. The officer monitors and patrols premises and personnel, including building lobbies and floors, parking garages, loading docks, and building or outer perimeters. Duties include controlling loading-dock traffic and monitoring materials entering or leaving the dock; documenting observations, incidents, and surveillance activities; reporting irregularities; and responding to trespassers and emergencies. The officer also monitors building and equipment controls, follows security procedures and legal requirements, and helps maintain equipment through preventive maintenance and troubleshooting.

Requirements

Be at least 18 years old.
Have a high school diploma or GED.
Pass a background check and drug screen.
Have a valid driver's license or ID/DL and reliable transportation; the driver's license does not have to be from Texas.
Have a flexible schedule and be willing to work any shift.
Be willing to work weekends and holidays, sometimes on short notice.
Maintain a professional appearance and demonstrate strong customer-service skills and a friendly personality.
Be able to stand for long periods, climb multiple stairs, respond promptly to emergencies, and lift heavy objects.
Demonstrate observational skills, judgment, objectivity, dependability, emotional control, integrity, safety management, and professionalism.

Nice To Haves

At least one year of previous security experience is preferred.

Responsibilities

Provide professional, first-class customer service to tenants and guests.
Help maintain the safety and security of customers, employees, premises, and personnel by monitoring and patrolling assigned areas.
Support staffing needs at various accounts during open shifts, call-offs, vacations, no-shows, holidays, and other shortages.
Work special events as required.
Monitor surveillance equipment and inspect buildings, equipment, and access points; permit entry as appropriate.
Patrol areas such as building lobbies and floors, parking garages, loading docks, and building and outer perimeters.
Control vehicular and pedestrian traffic in loading docks and monitor materials entering or leaving dock areas.
Report irregularities, inform violators of policies and procedures, and restrain trespassers.
Record observations, information, occurrences, and surveillance activity; interview witnesses and obtain signatures.
Monitor and set building and equipment controls.
Comply with legal requirements and departmental security procedures.
Complete preventive maintenance requirements, follow manufacturers’ instructions, troubleshoot equipment malfunctions, call for repairs, and evaluate new equipment and techniques.
Contribute to team efforts by completing related duties as needed.