Flex Retail Security Officer
About The Position
The Flex Retail Security Officer helps maintain a safe and welcoming environment for customers, employees, and vendors at NorthPark Mall in Davenport, Iowa. The role requires attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs. The officer is expected to be reliable and professional and to help maintain a safe environment. This is a holiday flex position scheduled for 22 hours per week from November 26, 2026, through January 1, 2027. The schedule is Friday 12 p.m. to 8 p.m., Saturday 10 a.m. to 6 p.m., and Sunday 12 p.m. to 6 p.m. Pay is $16.48 per hour. Officers are expected to arrive on time in full uniform, stay engaged and proactive throughout their shift, and follow safety, training, and compliance requirements.
Requirements
- Strong customer service and communication skills.
- Ability to stay alert and respond calmly in emergency situations.
- Reliability, punctuality, and ability to follow directions.
- Ability to write clear and accurate reports.
- Professional appearance and demeanor.
- State Guard license required.
- High school diploma or GED equivalent.
- Willingness to submit to a background investigation and drug screen; employment offer is contingent upon successful completion of the background investigation.
- Minimum 3–6 months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.
- Basic computer and report-writing skills.
- High level of attentiveness and situational awareness.
- Dependable and team-oriented.
- Ability to multitask and work in a fast-paced environment.
- Strong work ethic and sense of urgency.
Nice To Haves
- Prior security or customer-facing experience.
- Familiarity with CCTV, alarms, or access control systems.
Responsibilities
- Patrol assigned areas or maintain a fixed post to monitor activity.
- Control access points and manage pedestrian and vehicle traffic.
- Identify and report suspicious activity, incidents, or safety concerns.
- Respond to alarms, emergencies, and on-site incidents.
- Monitor CCTV cameras and security systems.
- Complete daily activity logs, incident reports, and required documentation.
- Maintain awareness of surroundings at all times.
- Follow post orders, company policies, and safety procedures.
- Maintain knowledge of emergency response protocols.
- Inspect property for safety risks, including fire hazards and equipment issues.
- Support loss prevention and recommend safety improvements.
- Greet and assist customers, employees, and visitors professionally.
- Provide directions and support as needed.
- Maintain a visible, approachable presence on-site.
- Arrive on time in full uniform and ready to work.
- Stay engaged and proactive throughout the shift.
- Follow safety, training, and compliance requirements.
Benefits
- Weekly pay
- Flexible scheduling
- Employee discounts
- Confidential Employee Assistance Program support resources
- Supportive work environment focused on well-being
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
