Flex Phlebotomist / Administrative Assistant (Addison)

One Medical•Dallas, TX

6d•Onsite

About The Position

One Medical is seeking a Flex Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to support multiple offices in a market. The role provides venipuncture and other clinical support services while delivering a welcoming, patient-centered in-office experience. The position also serves as a first point of contact for patients and helps maintain the appearance and organization of the office. Support may be requested by the Practice Coordinator, Operations Manager, or providers. The successful candidate combines strong specimen collection skills with empathetic communication and customer service. The role includes clinical and administrative support, patient intake and scheduling, front-desk duties, office upkeep, and collaboration with providers and teammates. Location and schedule may change based on business needs. This is a full-time role of 40 hours per week, with generally eight-hour shifts Monday through Friday between 7:00 a.m. and 6:00 p.m. The position is based at an office in Dallas, Texas, and supports multiple One Medical locations in the market.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with teammates and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Competitive medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short-term and long-term disability insurance paid in full by One Medical.
Eligible regular team members working 24 or more hours per week and their dependents can receive benefits beginning on the team member's hire date.