FleetSTATS Invoicing Support - Customer Care

Crown Equipment Corporation•New Bremen, OH

13d•Onsite

About The Position

This role is responsible for central invoicing and customer support, dealer network support, system maintenance, and reporting. The primary focus is on reviewing account-specific invoices within the central invoicing system, ensuring compliance with account guidelines, and supporting customer requests regarding invoicing and reporting. The position also involves addressing dealer network questions related to customer service and billing, updating customer records and database tables, and generating various customer reports.

Requirements

Must be able to work onsite 5 days a week in New Bremen, OH or an authorized Crown Branch, preferably in the Eastern part of the US.
Less than 2 years' related experience
Associate degree (Business)
Non-degree considered if 6+ years of related experience along with a high school diploma or GED
Occasional travel (0-5%)
Occasional overnight stays (0-5%)
Per 8-hour shift. Sit 8 hours and stand 0 hours.
Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations).
Regular interaction with others and performs a degree of independent work.
Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.
Infrequent lifting, walking and climbing stairs.
Occasional use of office equipment (copiers, printers, etc.).
Must be legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

A four-year degree in business along with two years related experience.
Excellent working knowledge of Microsoft Excel, data collection and reporting.
Good interpersonal, communication, and organizational skills.

Responsibilities

Review account specific invoice within the central invoicing system on the company’s Partner Extranet website.
Ensure billing procedures are compliant with account guidelines and the customers work order system.
Collaborate with DSPM, National Account Support Managers, and National accounts in efforts to support customer requests regarding invoicing and reporting.
Assist in daily questions, requests, and overall support of each account.
Address Crown Dealer Network questions relative to customer service & billing requirements.
Follow-up on questions involving invoice rejections and truck adds.
Assist with updating customer records and database setup tables, including database maintenance regarding equipment identification, transfers, address or location changes, asset disposals, and dealer servicing information.
Update various customer reports monthly/quarterly and distribute to the appropriate groups.
Maintain in-house reporting capabilities to support DS&PM & Account Manager requests.