Fleet Specialty Administrator - TVC Pro-Driver

Love's Travel Stops & Country Stores•Oklahoma City, OK

1d•Remote

About The Position

TVC Pro-Driver, a member of the Love’s Family of Companies, is seeking a Fleet Specialty Administrator. This role is responsible for opening legal and CSA cases, indexing documents, and answering phone calls for Fleet members. The position may also involve other duties as assigned by a supervisor. The ideal candidate will provide excellent customer service, accurately input information into the computer system, and use critical thinking to determine the best steps for case management.

Requirements

High school diploma or GED
At least 2 years of experience in a call center setting.
Ability to verbally communicate with customers and providers via telephone.
Typing speed of at least 35 words per minute.
Proficiency in operating a computer and using the internet.
Familiarity with a 10-key.
Familiarity with legal terminology.
Ability to answer incoming phone calls.
Ability to legibly complete required paperwork.
Ability to think independently and problem-solve.

Responsibilities

Provide the best possible customer service for associates and members through inbound and outbound phone calls.
Obtain specific information from a court or attorney regarding traffic citations and input that information into the computer system.
Recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case resolution, notifying a supervisor if unable to resolve.
Input any information provided by attorneys or courts into the system.
Complete various forms of paperwork needed to handle the case effectively.
Work the Fleet call docket.
Open tickets for fleet memberships in a timely manner.
Open CSA cases for Fleet memberships in a timely manner.
Arrive on shift and stay for the duration of the scheduled shift.
Maintain proper records of attendance by correctly using Paycom Self Service.
Report discrepancies to your Supervisor.
Perform other duties as assigned by Supervisor/Manager.