Fleet Servicing Specialist

GM Financial•Arlington, TX

4d•Hybrid

About The Position

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters. The Fleet Servicing Specialist is responsible for effectively servicing Fleet Service accounts while using strategies that align with all legal, regulatory, departmental, and company standards. Frequent tasks may include, but are not limited to, billing inquiries, fleet service questions, assistance with MyFleet Account online customer portal, collection efforts, and general account servicing tasks. The Fleet Servicing Specialist will collaborate with internal departments, customers, dealers, and external vendors in servicing Fleet Service customers. The Fleet Servicing Specialist will assist with the research, development and implementation of new departmental processes.

Requirements

Knowledge of automotive servicing systems and web applications
Knowledge of the dealership, fleet/commercial and indirect auto finance industry operations
Knowledge of servicing procedures and strategies for Fleet customers
Knowledge of state and federal laws (e.g., FDCPA, SCRA, repossession and bankruptcy)
Knowledge of GM Financials core business functions, policies and procedures
Ability to thrive in a fast-paced work environment
Strong listening, verbal and written communication skills
Strong attention to detail, organizational, analytical and problem-solving skills
Ability to interface with all levels of management
Ability to meet deadlines while effectively managing multiple tasks/projects at once
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
High School Diploma or equivalent required

Nice To Haves

3-5 years in related field preferred

Responsibilities

Provide exceptional customer service within any servicing channel to a timely and desirable resolution
Perform account maintenance of complex and high exposure accounts to support customer retention
Monitor and maintain a closed loop feedback process to ensure that all Fleet customer requests and expectations are exceeded
Assist in leading projects, research efforts, special assignments and serve as a subject matter expert
Establish open communication and build professional relationships with other departments/segments and external vendors
Service accounts through inbound, outbound, and email channels to ensure service levels, account resolution, and timely processing of customer requests
Utilize collection tools appropriately
Identify and develop process enhancements
Conform with all company policies and procedures