Loan Servicing Specialist
About The Position
The Loan Servicing Specialist will provide exceptional customer service to internal and external customers through phone calls, email, and loan desk tickets. This role is responsible for all aspects of loan maintenance, including processing payments, payoffs, payment corrections, and wires. The specialist will also be responsible for the setup of all loan types in the bank’s core system and/or perform quality control of loan setup. Additionally, the role involves reviewing annual escrow analysis, tracking and paying property taxes and insurance (flood, private mortgage insurance, hazard), and setting up and/or canceling escrow accounts. The specialist will perform title tracking to ensure liens are added and/or released timely on titled collateral and real property, and ensure timely and accurate credit reporting on applicable loan types. Other duties may be assigned.
Requirements
- Demonstrate the Bank’s core values: driven, dedicated, and engaged.
- High school diploma or equivalent
- One year of experience in banking, finance, office or clerical support, or related role.
- Reliable transportation to and from work.
- Sitting or standing for extended periods of time and the ability to work and operate computer applications and equipment.
- Able to perform essential responsibilities of the job with or without reasonable accommodation.
Nice To Haves
- Two years of experience in banking or finance.
Responsibilities
- Provide exceptional customer service to internal and external customers through phone calls, email, and loan desk tickets.
- Be responsible for all aspects of loan maintenance, to include processing payments, payoffs, payment corrections, and wires.
- Be responsible for the setup of all loan types in the bank’s core system and/or perform quality control of loan setup.
- Review annual escrow analysis, track and pay property taxes and insurance (flood, private mortgage insurance, hazard), and set up and/or cancel escrow accounts.
- Perform title tracking to ensure liens are added and/or released timely on titled collateral and real property.
- Ensure timely and accurate credit reporting on applicable loan types.
- Complete other duties as assigned.
Benefits
- paid vacation
- sick leave
- holidays
- health insurance
- dental insurance
- vision insurance
- 401(K) retirement with employer match
- educational and student loan repayment assistance
- life insurance
- long-term disability insurance
- loan incentives
- service recognition
- paid volunteer hours
- Pay-It-Forward program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
