Fleet Services Advisor and Parts Tech

Rockdale County, Georgia•Conyers, GA

26d•$19 - $20•Onsite

About The Position

Assists internal and external customers with service and repair requests for their vehicle or equipment to ensure that the problem is addressed and corrected in a timely manner. Also assists in parts department operations, ensuring the right parts are ordered and prices are recorded on the work order, while maintaining and tracking parts inventory and accessories.

Requirements

High School diploma or equivalent.
At least 3 years experience in service advisor and parts.
Equivalent combination of education and experience.
Possession of a valid Georgia Driver's license.
Knowledge of properly operating and maintaining an inventory control system.
Knowledge of operating a fleet management software system.
Knowledge of vehicles and heavy equipment.
Knowledge of materials, methods, and equipment used in the maintenance and repair of a vehicle/equipment fleet.
Knowledge of records management methods and techniques.
Skill in operating and maintaining inventory systems.
Skill in operating modern office equipment.
Ability to make decisions independently and in accordance with established policy.
Ability to train staff/employees.
Ability to communicate with individuals from different backgrounds and with different communication abilities.
Ability to understand and follow written and verbal instructions of a technical and professional nature.
Ability to establish and maintain working relationships with employees, other agencies, and the public.
Ability to communicate clearly, both verbally and in writing, using organized thoughts.
Ability to perform work while sitting, standing, bending, crouching or stooping.
Ability to occasionally lift light or heavy objects weighing more than 60 pounds.
Ability to climb ladders.
Ability to use tools or equipment requiring a high degree of dexterity.
Ability to distinguish between shades of color.

Responsibilities

Greets all customers promptly and provides timely professional services.
Provides excellent customer service by listening to customer inquiries and requests, asking clarifying questions, and ensuring repairs are completed in a timely manner.
Opens a work order with a customer's service request or repairs before giving it to the shop supervisor.
Ensures all protected covers are installed in the vehicle and the ID card is attached to the inside mirror/windshield, keys, and work order.
Closes work orders after all repairs are completed, ensuring all parts, labor, and comments are finalized. All work orders are to be closed daily and filed.
Maintains positive working relationships with customers.
Informs customers of the status of their vehicle if unable to complete repairs in a timely manner.
Notifies the customer when work has been completed and the vehicle is ready for pick-up.
Follows up with the customer to ensure their needs have been met.
Places a customer service survey in all vehicles.
Pulls parts from inventory and distributes them as needed to technicians.
Orders parts if they are not a stock part or not in inventory.
Distributes parts from vendors to the shop supervisor as soon as possible upon arrival.
Resets fuel key after repairs have been completed.
Orders parts to replenish inventory as needed.
Checks oil, anti-freeze, and other fluid levels in storage tanks on a weekly basis, records levels, and orders when needed.
Performs any related duties as required by proper authority.