Fleet Service Writer

Broward County Sheriff's Office • Lauderdale Lakes, FL

1d • Onsite

About The Position

Under administrative direction, the purpose of the position is to diagnose mechanical problems, monitoring accident repairs and schedule service work within the Fleet Center of the Broward County Sheriff’s Office. Position monitors the agency’s fleet maintenance contract in activities of service, repair and disposal. Employee is responsible for reviewing all work by the service contractor to ensure that assigned and appropriate work is being performed and that the repair order has been completed properly. Employee monitors the job status and reports to customers any additional repairs required and changes in time commitments. Employee advises customers the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications and agency policies. Work is subject to review by the Fleet Manager for determining adherence to established policies and procedures. Performs related work as directed.

Requirements

• Must be a current BSO employee who has successfully completed their probationary period by the listed closing date.
• High school diploma or equivalent.
• Two (2) years of experience in service writing for the repair and maintenance of vehicles.
• Knowledge of automotive repair and maintenance.
• Demonstrated proficiency in software programs to include: ADP and/or Reynolds and Reynolds or other industry specific software programs.
• Possession and maintenance of a valid Florida driver's license throughout employment without any restrictions which affect job performance.

Nice To Haves

• Experience in a Body Shop preferred.
• An equivalent combination of education, training, and experience may be considered. Such experience must be clearly documented for consideration.
• A.S.E. Certification preferred.
• CDL Class A or B preferred.

Responsibilities

• Diagnoses mechanical problems, monitoring accident repairs and schedules service work within the Fleet Service Center.
• Assures that all necessary information pertaining to the customer and the vehicle is obtained and recorded on the repair order.
• Estimates the cost and completion time at the time of the write-up of the repair order.
• Identifies repeat repairs and gives special attention to expediting such complaints.
• Reviews and verifies repair orders for workflow, number of hours, parts and billing against industry standards.
• Reviews and verifies accident repairs for workflow, number of hours, parts and billing against industry standards.
• Checks job status as often as necessary; reports to customers any changes in time commitments and notifies customers of any additional repairs that may be required.
• Maintains status of work in progress and informs Fleet Manager of scheduling problems and repair order completions.
• Reviews completed repair orders to ensure that assigned work has been performed and that the repair order has been completed properly.
• Processes for authorization vehicle glass repair, tinting, upholstery, modifications and striping request orders.
• Monitors all levels of fleet repair operations in order to ensure statutory and contractual compliance.
• Perform quality control over the fleet maintenance contract in activities of service, repair and disposal.
• Inspects and road tests vehicles after completion of service work as necessary.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications and agency policies.
• Assists the Fleet Service Contractor with the scheduling and assignment of work as required and verifies all carryovers.
• Ensures all labor operations numbers on the repair order are acceptable and accordance with BSO fleet standards.
• Assists in assessing the efficiency of operations and in recommending and implementing changes as necessary.
• Generates a variety of weekly, monthly and annual reports and statements relating to operations.
• Maintains current knowledge of standard fleet maintenance practices, methods, tools, materials, parts and equipment of the trade.
• May operate an agency vehicle.
• Performs related duties as directed.

Benefits

• The Broward Sheriff’s Office will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
• Veterans' preference per Florida law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED