Service Writer

Paul Thigpen Chevrolet of Lafayette•LaFayette, GA

5d•Onsite

About The Position

We’re looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!

Requirements

Proven automotive service advisor or writer experience required
Excellent customer service, communication, and organizational skills
Ability to multitask and perform effectively in a fast-paced environment
High school diploma or equivalent required
Proficient in computer systems and service management software
Detail-oriented with strong time-management skills
Valid driver’s license with a clean driving record

Nice To Haves

additional training in service advising, customer satisfaction, or quality control preferred

Responsibilities

Greet customers and assess their vehicle service and repair needs
Communicate clearly and professionally about repair recommendations, costs, and timelines
Build and maintain lasting relationships with customers to drive satisfaction and retention
Coordinate repair orders between customers, technicians, and the parts department
Monitor repair progress and provide frequent updates to customers
Ensure proper documentation and adherence to dealership and manufacturer standards
Maintain the company’s reputation for integrity, professionalism, and quality service
Support dealership profitability by maximizing sales opportunities and executing promotions
Oversee technician efficiency, job completion times, and quality control standards
Participate in the continuous improvement of service department procedures and operations