Service Writer

Tractor and Equipment•Billings, MT

7d•Onsite

About The Position

The Service Writer position is responsible for managing the administrative areas of work orders within the Service Department. This role works closely with Service Supervisors to ensure work orders are accurate, complete, and filed in a timely manner. The Service Writer updates work order data and associated service hours by regularly entering data on Cat software and performing data entry for time cards. This position will also assist with other administrative tasks, including running and creating reports, answering incoming phone calls, and assisting customers. A quick yet friendly approach is essential for this role, where accuracy and attention to detail are preferred.

Requirements

Experienced using Microsoft Office (Outlook, Excel, Word).
Demonstrate a disciplined ability to work with limited supervision.
Excellent verbal and written communication skills.
Expertise in Excel.
Self-motivated.
Attention to detail.
Results-oriented.
Ability to work in a stressful, busy environment that requires handling multiple tasks on a regular basis.
Excellent attendance record.

Nice To Haves

2-3 years of service office experience.

Responsibilities

Manage administrative areas of work orders.
Work closely with Service Supervisors to ensure work orders are accurate, complete, and filed timely.
Update work order data and associated service hours by regularly entering data on Cat software.
Perform data entry of time cards.
Assist with other administrative work, including running and creating reports.
Answer incoming phone calls and assist customers.