FLEET SERVICE WRITER

Fayetteville Public Works Commission•Fayetteville, NC

2d•$26 - $35•Onsite

About The Position

This class is responsible for planning, scheduling and prioritizing preventative maintenance, and coordinating and prioritizing unplanned repair work, for various types of vehicles/equipment. This class is also responsible for the entire customer service process from start to finish in maintenance and repairs of various operational departments of the Public Works Commission. Responsible for monthly scheduling for preventative maintenance on all vehicles/equipment, greeting and serving customers onsite by gathering information, performing a vehicle walk around for vehicles/equipment customers drop off for either planned or unplanned work. Creates work orders through the use of computerized work management tools, as well as creating work orders for vehicles delivered afterhours by customers or vendors. Responsibilities include, but are not limited to, providing exceptional customer service by following the vehicle/equipment thru the repair process, acting as a liaison between the customers and the maintenance shop, proactively providing status updates to customers, and shuttle/retrieve units at vendors. This class is also responsible for handling/tracking/reporting of warranties and accidents, and generating various reports to customers and/or management. Manages Fleet’s Loaner and Motor pool vehicles; taking reservations, monitoring service requirements, completing safety inspections and scheduling assets for check-ins and service as needed. Coordinates all outsourced vendor repairs and services such as towing, safety recalls, warranty repairs and all general repairs not performed by Fleet; creates QC work orders for post vendor repairs as necessary. Coordinates with Fleet Management n repair estimates from vendors for approval; processes invoices and sublets from vendors of outsourced services and repairs. Operating under general supervision of the Fleet Maintenance Supervisor, work is performed in accordance with established policies and procedures with latitude allowed for the exercise of independent judgement in planning and coordinating the details of the work. Extended hours and on-call/call-back availability may be required. Performs related work as required.

Requirements

Thorough knowledge of safety rules, regulations, and procedures.
Thorough knowledge of the techniques, methods, and practices employed in the operation, maintenance, and repair of gasoline, diesel, hybrid, and alternative powered vehicles/equipment.
Thorough knowledge of materials, supplies, and equipment required in the automotive trades.
Thorough knowledge of estimating work hours, personnel, equipment, supplies, and materials required for automotive repair/maintenance projects.
Thorough knowledge of the work order system, policies, and procedures.
Demonstrated skill in operating computers and using applicable software.
Skill in identifying automotive parts, equipment, supplies, and materials.
Ability to estimate costs based on work order requirements.
Ability to follow complex oral and written instructions.
Excellent written and verbal customer service skills.
Ability to establish, prepare, and maintain accurately detailed records and reports.
Ability to perform accurate mathematical computations.
Ability to interface and work effectively with supervisors in developing schedules.
Ability to develop and maintain effective working relationships with contractors, vendors, businesses, the general public, officials, and all levels of employees.
Must possess/maintain a valid North Carolina Driver’s License.

Responsibilities

Planning, scheduling, and prioritizing preventative maintenance for vehicles/equipment.
Coordinating and prioritizing unplanned repair work for vehicles/equipment.
Managing the entire customer service process for maintenance and repairs.
Scheduling monthly preventative maintenance for all vehicles/equipment.
Greeting and serving customers onsite, gathering information, and performing vehicle walk-arounds.
Creating work orders using computerized work management tools.
Creating work orders for vehicles delivered after hours.
Providing exceptional customer service by following vehicles/equipment through the repair process.
Acting as a liaison between customers and the maintenance shop.
Proactively providing status updates to customers.
Shuttling/retrieving units at vendors.
Handling, tracking, and reporting warranties and accidents.
Generating various reports for customers and/or management.
Managing Fleet’s Loaner and Motor pool vehicles, including taking reservations, monitoring service requirements, completing safety inspections, and scheduling assets for check-ins and service.
Coordinating all outsourced vendor repairs and services (towing, safety recalls, warranty repairs, general repairs).
Creating QC work orders for post-vendor repairs.
Coordinating with Fleet Management on repair estimates from vendors for approval.
Processing invoices and sublets from vendors for outsourced services and repairs.