Fleet Service Coordinator

Amerit Fleet Solutions

19h•Remote

About The Position

Amerit Fleet Solutions, one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Service Coordinator to support strategic accounts and join our growing team! The Service Coordinator position will maintain the Company fleet for maximum equipment life and minimal downtime. Manage coordination, prioritization and scheduling of fleet repairs and inform customers of the progress of the work.

Requirements

Minimum of 3 years of automotive / technical experience
Familiarity with key vehicle parts
Ability to update and interact in fleet systems
Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
Ability to follow instructions
Strong computer skills/phone/customer service/leadership and interpersonal skills
Must be multi-tasked oriented
Ability to work in a fast-paced environment

Nice To Haves

Prior technician/mechanic experience is preferred
Dealership service advisor experience preferred
Excel skills preferred

Responsibilities

Receive, review and organize estimate request submissions from technicians and clients
Own and recommend estimate process changes
Sets pricing for maintenance and repair work. Working to make sure we comply with contracts.
Determine the scope of the repair or maintenance work and parts needed for the requested service/s
Control cost by vetting and applying profitable parts to all orders
Own quality of estimates by implementing quality control measures that are directly beneficial to KPIs
Manage communication with technicians and Fleet Managers to obtain required information and build accurate quotes for the client
Own the estimate submission process from start to finish for authorizations
Manage communications with the authorizing party to obtain approval prior to work commencement
Determine best course of action to ensure authorizations are received
Confirm parts on hand and coordinate with Central Procurement to order on demand parts
Schedule services based on part availability and determine priority of service with current workload
Manage various internal and external third-party software to update the status of services
Manage estimate rejections and apply corrections as needed
Facilitate system validation error corrections with appropriate IT teams
Ensure estimates are built properly to maintain segment profitability
Manage part availability so jobs can be scheduled for repair
Manage communications pertaining to work order status with client and observe workflow progress
Manage scheduling planned maintenance events based on pre-approvals
Identify units out of service and collaborate with Fleet Manager to expedite repairs
Receive, review, and respond to customer escalations regarding expected maintenance service completion

Benefits

Competitive hourly pay – paid weekly, every Friday
Full benefits within 30 days
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
Paid vacation, holidays, and sick time
Commitment to your safety through boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $500 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion
Wellness and fitness programs through our providers