Fleet Service Consultant (Austin Fleet Mobility Services)

City of Austin•Austin, TX

2d•$28 - $34•Onsite

About The Position

At the Austin Fleet Mobility Services Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,500 vehicles across 25 departments—including Fire, Police, EMS, Austin Energy, and Austin Water—we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency.

Requirements

Graduation from an accredited high school or equivalent plus four (4) years of experience working in in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization.
Combination of equivalent experience and education may substitute for the minimum qualifications.
Requires a Class C driver's license.
May be required to obtain an appropriate Commercial Driver's License (CDL) within 120 days of employment with the City.
Knowledge of customer relations practices
Knowledge of general maintenance and repair in the vehicle/equipment field
Knowledge general quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials
Skill in communicating complex information related to the job
Skill in verbal and written communication
Skill in organization with attention to detail
Skill in operating a computer and standard MS Office software including knowledge of databases and e-mail.
Ability to analyze complex data
Ability to work with frequent interruptions and changing priorities in a rapid-paced environment
Ability to interact with tact and courtesy and maintain a professional demeanor
Ability to understand and follow work-related directions and instructions

Nice To Haves

Experience working with various tools and diagnostic equipment in the automotive technology area
Master ASE (Heavy or Auto) certification or other industry-recognized certification (e.g., EVT, CAFS, etc.), or the ability to obtain certification within six (6) months of employment.
ASE consultant certification or the ability to obtain certification within six (6) months of employment.
NAFA (National Association of Fleet Administrators), CAFM, CAFS or industry related certification or the ability to obtain certification within six (6) months of employment.
Experience managing on-site vehicle/equipment inventory and maintaining fleet information systems
Experience providing direct customer service and coordinating with vendors in a customer-facing role
Experience working efficiently and effectively in a fast-paced environment while managing multiple priorities and frequent interruptions.
Ability to communicate clearly, concisely, and professionally with internal and external customers.
Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook

Responsibilities

Triages vehicle/equipment problems and determines need for vehicle repair through visual inspection.
Creates itemized work order for repair/maintenance/service and verification of work order charges for payment processing.
Determines need and coordinates with outside vendors for parts and services.
Communicates vehicle repair needs and time required to customers.
Monitors work status and communicates with customers, user department and service center personnel regarding status of work.
Communicates with customers to determine the nature of mechanical problems.
Coordinates and schedules repair/maintenance/service with other departments/fleet liaisons.
Ensures and facilitates road service, wrecker service and/or tire repair and maintains wrecker and service call logs.
Manages on-site vehicle/equipment inventory and ensures all vehicles/equipment have an associated work order in fleet information management system.
Maintains and produces vehicle and equipment repair reports as needed.
Analyzes data for workflow efficiencies and enhancing customer service strategies.
May provide leadership, work assignments, evaluation, training, and guidance to others.