Customer Service Coordinator - Fleet Services

Ryder•Midland, TX

20h•Onsite

About The Position

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. This role is crucial for improving the quality and consistency of customer communications, meeting customer expectations, and performing customer relationship activities. The coordinator will also be responsible for enhancing branch productivity through effective work scheduling and planning, managing parts inventory, and handling administrative duties within the shop operations.

Requirements

H.S. Diploma/GED
3 years or more in customer service with issues resolution experience
Strong computer skills to include spreadsheet and word processing software packages

Nice To Haves

Acute attention to detail
Ability to communicate effectively, both verbally and in writing
Effective phone skills
Strong organizational, prioritizing, and multitasking skills
Proven ability to make good decisions in a fast moving environment

Responsibilities

Improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room
Effectively handle all incoming shop calls
Perform clerical duties within the shop operations which include vehicle maintenance files
Process all Accounts Payable
Create repair orders for technicians
Performs other duties as assigned