Fleet Service Center Manager

Defender Supply•Austin, TX

9d•Onsite

About The Position

We are the nation’s premier provider of mission-critical vehicle upfitting solutions, serving police, fire, utility, and other essential fleets. Our culture is built on collaboration, innovation, and continuous improvement, and we’re looking for passionate professionals ready to grow with us. We provide superior customer service, supply only the best quality brands, and achieve the highest degree of certification. We are seeking a high-performing, hands-on leader to launch and run our new Austin Fleet Service Center as the Fleet Service Center Manager. This isn’t a sit-behind-a-desk management role. You’ll be the technical backbone of the shop, working on the bench every day and mentoring a full-time technician, while owning operations, driving output, and delivering top-tier results for public safety customers. If you’re a builder, a problem solver, and someone who takes pride in doing things the right way, this is your opportunity to step into a leadership role and make a real impact.

Requirements

3–5+ years of hands-on vehicle upfitting experience (public safety, emergency vehicles, or fleet - preferred)
Experience working with CRM and/or ERP systems (Salesforce, Microsoft Business Central, or similar preferred)
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Valid Texas Driver’s License (required)
Strong expertise in 12V electrical systems, wiring, and full vehicle builds (lighting, sirens, radios, consoles, etc.)
Proven ability to manage jobs from start to finish, including installation, troubleshooting, and final quality control
Advanced skills in electrical diagnostics and repair, including warranty work, system failures, and installation corrections
Demonstrated leadership experience in a shop, service center, or technical team environment
Ability to train, mentor, and develop technicians through hands-on guidance
Comfortable interacting with customers, fleet managers, and public safety agencies
Strong ability to read and interpret wiring diagrams, schematics, and technical manuals
Highly organized with the ability to manage multiple work orders, timelines, and priorities simultaneously
Proactive communicator who can provide status updates, identify risks early, and coordinate with cross-functional teams (sales, service, operations)

Nice To Haves

public safety, emergency vehicles, or fleet experience
Experience working with CRM and/or ERP systems (Salesforce, Microsoft Business Central, or similar preferred)

Responsibilities

Execute full vehicle upfits (lighting, sirens, consoles, radios, cameras, partitions, wiring) from intake through final QC and delivery
Diagnose and repair electrical/system issues on existing builds — including warranty work, service calls, and customer-reported defects
Lead all shop output across new builds and warranty work — enforcing consistent quality and workmanship standards
Own daily workflow and scheduling to meet production targets and customer delivery commitments
Partner with sales to support customer engagement, including meeting with fleet managers and agency contacts
Maintain proactive communication with sales and service teams on job status, risks, and timelines
Ensure all customer-impacting updates are aligned internally before release (sales + warranty/service teams)
Coordinate warranty claims and escalations with Central Texas’ service team, maintaining visibility on all field issues
Train and mentor technicians through hands-on guidance and daily oversight