Fleet Program Manager - Latin America

Airbus•Miami, FL

8d•Onsite

About The Position

The jobholder is responsible to offer regional fleet management support to allow safe, reliable, economical operations at the highest customer satisfaction for each Airbus program operating in Latin America and Caribbean (LAC), acting as the primary strategic interface between Airbus Central Program Support (SBX, SBS, SBL) and the LAC region market to drive operational excellence.

Requirements

General aeronautical/mechanical engineer, Bachelor degree level, (or equivalent experience; 4 years after High school)
Over 10 Years experienced in Customer Services business and/or airline maintenance & engineering.
Capable of strongly defending Airbus Customer Services and customers' interests in front of third parties.
Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.
Knowledge about airlines’ organization and operations for maintenance, supply and flight operations.
Strong experience of customer needs in terms of maintenance & engineering & flight ops operational activities.
25% Domestic and International Travel Required.
Authorized to work in the US.
Good presentation skills both oral and written.
Ability to prepare and present issue resolution to internal and external customers including technical presentations.
Socially competent, very well developed coordination and relational skills to deal with customers, MROs, vendors and other Airbus departments.
Able to work in a different culture environment and a collaborative team environment.
Tenacious, responsible, adaptable and flexible.
Reliable Team player, with ability to work in autonomy and a good sense of reporting.
Ability to cope under pressure with highly demanding environment.
Highly concerned by Customer Services and customer mindset.
Excellent coordination and people skills to deal with customers and industry partners.
Fluent in English and Spanish, written and spoken.
Experienced in working with Electronic Data Processing systems.
Result oriented, able to work autonomously and with short deadlines.
Be solely responsible for driving and ensuring the fulfillment of the primary responsibilities listed under "Fleet performance & program development".
Able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
Able to speak in conversations and meetings, deliver information and participate in communications.
Able to operate most office and personal electronic equipment and using electronic identification card to enter building floors and internal doors.
Able to carry documents, tools, drawings.
Able to sit for long periods of time in meetings, working on the computer.
Able to squat or kneel to retrieve or replace items stored on low shelving.
Able to stand for discussions in offices.
Able to travel independently and at short notice.
Able to walk through office and production areas including uneven surfaces.

Nice To Haves

Master's Degree
Portuguese highly desirable

Responsibilities

Monitor and make recommendations to improve Airbus regional fleet performance to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus programs in LAC region while mitigating financial exposure to Airbus.
Define/apply/advertise mitigations for A320 and A330 programs regional fleet issues in LAC region and follow up final fix availability, with close link with SBS program team.
Support Program teams and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities.
Work in partnership with the Customer Support Director community (for airlines and MROs) and support the Global Account Management strategy, where relevant.
Develop a good knowledge of A320 and A330 programs status and build strong working relationships with the central program teams to be able to relay program status on key in-service issues to customers in the region.
Use and promote fleet performance tools and support to LAC region customers.
Cooperate with authorities, monitor fleet performance of the LAC region customers in respect of safety, reliability and economics, and propose necessary actions.
Build up partnerships with regional customers by interfacing with Managing Directors and Airline Fleet Managers through regular airline visits, Fleet Performance Reviews, Technical Review Meetings, and Regional Seminars and workshops.
Assist operators to reduce learning curve and acquire good handling methods by providing necessary transfer of Knowhow support.
Accountable for gathering from LAC’s customers specific operational / maintenance / airworthiness requirements.
Ensure a customer satisfaction index for fleet performance in line with annual targets for the region.
Ensure A320 and A330 programs regional fleet operational reliability in line with annual global and regional targets.
Prepare A320 and A330 programs regional fleet performance monthly and quarterly reports for LAC region.
Follow-up and prepare Highlights monitored retrofit campaigns in LAC region, quarterly.
Prepare, support and participate to A320 and A330 programs regional seminar, yearly.
Ensure all other Customer Services business units are providing their deliverables as agreed.
Contribute to the Customer Service Improvement Program (CSIP) as per the yearly target established for the LAC’s region.
Prepare and support new program EIS, with a close link to SBx program, as a transverse function in Airbus Americas customer service.
Provide expertise and support to Safety organizations on safety prevention.
Evaluate Airlines and MRO maintenance and engineering practices and identify areas to be enhanced in terms of safety, organizational efficiency, quality and technical capacities.
Maintaining SB Customer Dashboards, Digital Control Room (DCR) LAC fleet performance monthly reports (MOR).
LAC region region fleet performance quarterly report (RBR).
Fleet performance tools/support map, quarterly.
Highlights monitored retrofit campaigns in North America, quarterly.
Program regional seminar, yearly.