Fleet Portfolio Manager

Schroeder Truck Repair • Henderson, CO

1d • Onsite

About The Position

The Fleet Portfolio Manager (FPM) is responsible for owning and managing a defined portfolio of fleet customers at Schroeder Truck Repair. This role blends the responsibilities of a traditional service advisor with those of an account manager, with full accountability for customer relationships, revenue growth, gross profit, preventive maintenance compliance, and overall fleet uptime. Fleet Portfolio Managers act as the primary point of contact for their assigned fleets and operate as the “CEO” of their account book, ensuring long-term customer retention, predictable revenue, and profitable operations — while also actively contributing to the growth of new fleet business for Schroeder. This role is a critical part of Schroeder Truck Repair’s transition from a traditional repair shop to a fleet maintenance and uptime platform, directly impacting company profitability, customer retention, and business growth.

Requirements

• Experience as a service advisor, account manager, or fleet coordinator (diesel/trucking preferred)
• Strong understanding of truck maintenance, PMs, and repair workflows
• Ability to manage multiple accounts simultaneously
• Excellent communication and relationship-building skills
• Strong organizational and follow-through skills
• Comfort with KPIs, reporting, and accountability
• Ability to protect margins while maintaining customer trust
• Comfort prospecting and speaking with new potential customers

Responsibilities

• Serve as the primary contact for assigned fleet accounts
• Build long-term, trust-based relationships with fleet owners, managers, and dispatch
• Proactively manage fleet needs rather than reacting to breakdowns
• Ensure consistent communication regarding truck status, approvals, and scheduling
• Identify and pursue new fleet opportunities aligned with Schroeder’s target customer profile
• Build relationships with prospective fleets through calls, visits, referrals, and networking
• Educate potential customers on Schroeder’s maintenance capabilities, uptime focus, and value proposition
• Convert leads into long-term fleet accounts in partnership with management
• Work closely with marketing and outreach efforts that drive new fleet business to Schroeder
• Coordinate all PMs, DOT inspections, repairs, and emergency work for assigned fleets
• Ensure preventive maintenance schedules are followed and enforced
• Work with Shop Foreman to prioritize fleet work and minimize downtime
• Review digital inspections, diagnostics, and repair recommendations before presenting to customers
• Present clear, accurate estimates and secure approvals
• Identify and sell necessary repairs, PMs, and maintenance programs
• Protect labor rates, parts margins, and diagnostic charges
• Own gross profit performance for assigned accounts
• Proactively schedule fleet work in advance
• Balance shop capacity with fleet needs
• Reduce emergency repairs through planning and PM compliance
• Coordinate mobile service when applicable
• Track and manage KPIs for assigned fleet portfolios, including: Revenue, Gross profit, PM compliance, Comebacks, Fleet retention
• Use shop management software and reporting tools to monitor performance and provide regular updates to management on fleet health and opportunities
• Work closely with management, foreman, and parts department
• Ensure accurate job documentation and billing
• Coordinate parts availability and repair timelines
• Escalate issues early to prevent customer dissatisfaction

Benefits

• Base pay
• Performance-based commission tied to gross profit of assigned fleet portfolio
• Incentives aligned with PM compliance, retention, and new account growth
• Total compensation designed to reward ownership, performance, and long-term customer value

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees