Fleet Planner - Power Plus

C.H. Robinson•Eden Prairie, MN

7d•Hybrid

About The Position

C.H. Robinson is seeking a Fleet Planner – Power Plus to join their team. This role is accountable for day-to-day planning and aligning consistent capacity to customer commitments. This includes driver and trailer optimization to maximize revenue, driver satisfaction, and customer service. The Fleet Planner will help to create demand, identify new wallet share opportunities, and sell creative solutions working with both network capacity and commercial teams. As the primary point of contact for Power Plus programs, this role is additionally responsible for customer advocacy, driving continuous improvement, and delivering on customer commitments both internally and externally. The Fleet Planner will collaborate closely with cross-functional teams to ensure an optimal customer/carrier experience. This role may be based in Eden Prairie, MN or Chicago, IL.

Requirements

High School diploma or GED
Minimum 2 years of previous transportation, planning, or account management experience
Ability to travel up to 10% (domestically and internationally)

Nice To Haves

Bachelor’s degree from an accredited college or university
Strong analytical and problem-solving skills; ability to make data-driven decisions
Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
Excellent verbal and written communication skills; must work effectively with all levels of management and employees
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Positive attitude and ability to excel in a team environment
Self-motivated with ability to work without close supervision
Demonstrates communication, prioritization, and time management skills

Responsibilities

Serves as the day-to-day customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate.
Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain.
Manage conflict and navigate difficult conversations with the customer, using tact and diplomacy.
Apply critical thinking skills to effectively resolve problems and identify the best course of action.
Develops strong relationships within the CHR network while promoting the benefits of the Power+ program.
Drive continuous improvement, and deliver on our customer commitments.
Stay informed of changes within the customers’ business, industry, and sector; apply knowledge to identify new opportunities.
Consistently pursues personal development opportunities to expand understanding of CHR’s modes, services, and technology.
Accountable to adopt and apply new tools and processes that improve overall workflow.
Responsible for day-to-day optimization of fleets and coordinating and planning aligned customer freight for Power+ carriers.
Contribute to region goals by pre-planning carriers, leveraging analytical reporting and commercial relationships to ensure KPI’s, revenue, and goals are met.
Ensure capacity meets specific load requirements by aligning multi-leg movements on Power+ Fleet.
Matches network freight to available capacity using truck postings, lane history search, etc.
Responsible for entering and managing program plans vs actual results.
Secure and manage dedicated freight consisting of closed loop routes, corridors, one-way shipments and drop trailers.
Ensures quality expectations are met on all executed shipments.
Accept/Reject customer and carrier tenders.
Schedule Appointments according to capacity needs.
Ensure accuracy of load data.
Proactive review of financial results, volume, and service performance.
Responds timely to all customer and carrier requests.
Responsible for returning and injecting trailers when needed.
Red Tag/Put trailers on hold that need service, GPS replacement, or need to be returned.
Trailer Pool management for aligned trailer yards.
Identify and communicate trailer issues to Power+ maintenance.
Assist with regular business review internally and externally.
Onboard carriers into the Power+ program, define expectations and timelines, and set plans for execution.
Focus on developing dedicated capacity to ensure we have supply ready to service growing volume across our dedicated network.
Develops an understanding of carrier’s business, goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization and carrier satisfaction.

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan