Fleet Operations Supervisor - Third Shift (59428)

AAA Northeast•West Springfield Town, MA

9d•$74,500 - $94,500•Onsite

About The Position

Responsible for managing fleet performance processes during overnight operations for an assigned region. This role has no direct reports and drives results through real-time monitoring, cross-functional coordination with Dispatch leadership, disciplined documentation, and timely follow-up on service and safety incidents. The position supports achievement of member satisfaction, productivity (PTA), and ERS response time targets. Key Relationships: 3rd shift Dispatch leadership, Fleet Operations leadership, field technicians, and Safety/Operations partners (as applicable).

Requirements

Bachelor's Degree Business, Operations, Logistics or other related field required or 6-8 years of additional relevant experience required
4+ years Experience with fleet, emergency, and/or dispatch services required
2+ years Leadership experience required
2+ years Safety practices and incident-response expectations required
Active and valid driver’s license issued by only one state or jurisdiction required
DOT card pre-hire and as a current employee within 1 Year required.

Responsibilities

Partner with 3rd shift Dispatch leadership to support appropriate utilization of fleet resources and achievement of desired productivity/PTA.
Engage at least monthly to review specific incidents and opportunities; document discussions and develop action plans when appropriate.
Drive fleet member satisfaction results for the assigned region during 2nd and/or 3rd shift coverage.
Monitor and oversee fleet areas to support achievement of ERS response time targets during 3rd shift.
Coordinate operational processes in a fleet, dispatch, roadside assistance, logistics, or service environment.
Respond to safety-related incidents; assist technicians with issues in the field; collect statements and pertinent incident details; and escalate per protocol when necessary.
Ability to analyze service performance (e.g., member satisfaction, response time, PTA/productivity) and identify trends and opportunities.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost
Dental options
Vision options
6% company match on 401(k) retirement plan contribution
3 weeks’ vacation
12 holidays
8 sick days
48 hours of volunteer time annually
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in Wellness Incentives
Up to $6k in tuition reimbursement