Operations Supervisor - Fleet Maintenance

Ryder•Baltimore, MD

4d•Onsite

About The Position

The Operations Supervisor is a shop floor leadership role at our Baltimore MD Point Blvd facility, overseeing a fleet of approximately 903 units and a team of approximately 18 employees across one shift. Reporting to the Senior Manager of Operations, this role is a return to a full shop supervisor function, responsible for all shift-level operations including technician management, workflow coordination, quality, safety, asset maintenance, and customer relationship management. This is also a development role intended to prepare high-performing incumbents for advancement into an Operations Manager position.

Requirements

H.S. diploma/GED required
Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Maintenance and Technical experience in a shop environment required
Supervisory experience preferred
Experience with a Shop Management System preferred
Microsoft Office intermediate preferred
DOT Regulated No

Responsibilities

Lead work analysis, planning, scheduling, and technician assignments across the shift
Conduct shift and shop meetings; review and approve Repair Orders (ROs)
Triage unscheduled customer drive-ins; communicate vehicle status and work assignments
Conduct regular yard checks to ensure proper work scheduling and prioritization
Ensure all warranty policies and procedures are executed correctly
Provide day-to-day leadership, training, and development to all assigned personnel
Conduct performance management processes for all direct reports
Support cross-functional coverage and backup needs within the shop
Manage customer relationships, including issue resolution, satisfaction, and vehicle uptime
Execute PM scheduling communications, breakdown updates, and vehicle status follow-up
Conduct customer visits as required by the Customer Care Plan
Direct team in maintaining location appearance and 65 standards across all relevant shop areas
Evaluate and recommend tooling and equipment requirements
Assist in managing vehicle specifications and the vehicle in-service/out-service process
Ensure all vehicles have required specifications in SAM
Manage parts inventory in accordance with policies and procedures
Perform quality inspections on PMs and repairs; conduct In Process Reviews of non-PM work
Perform breakdown root cause analysis and implement corrective actions; escalate to Technical Assistance Center as needed
Ensure cleanliness and quality of repair for all maintained vehicles
Work with the Service Manager to ensure technicians are properly trained and TOPS plan is prioritized based on breakdown, rework, and running cost trends
Maintain control and visibility over shop floor activities to ensure proper root cause diagnosis and optimize parts/component yield
Support development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Maintain all required documentation to meet local, state, federal, and customer requirements
Ensure employee compliance with all Safety and EPA regulations
Ensure the shift delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction
Manage cost controls related to the maintenance operations budget and location P&L
Execute maintenance initiatives to attain or exceed specified financial targets
Oversee payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
Manage the customer bill-back process, including identification, review, and approval of bill-back opportunities
Ensure proper documentation and reporting of re-billable activity
Maintain data integrity in the Shop Management Online system