Fleet Maintenance Technician

Caterpillar Inc.•Edwards, IL

19h•$81,370 - $122,060•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services. This is a Mechanic role, so the ability to work with vendors, order necessary parts and supplies, as well as work with Diesel Machines. Working on the vast fleet of Caterpillar products.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Experience working with and supporting Heavy Equipment Fleet Management Repairs.
Ability to order parts and supplies and working with the customers

Nice To Haves

Experience working with Autonomous Machines
Experience working with Diesel Machines
Experience not only with Machines, but the Software, Hardware and the Technology that goes inside the Machines.
GPS and Trimble experience is a huge plus

Responsibilities

Addressing fleet maintenance issues and resolving repairs to machines.
Ensuring all customer communication is clearly documented.
Answering inbound customer service inquiries.
Providing health analysis or troubleshooting and redirecting them when appropriate.
Identifying issues and determining appropriate course of action for effective resolution.
Working with the product groups to ensure all technical software and hardware are up to date and installed on equipment.
Understand prime product or component health or status, if action is needed, and required next steps.