Fleet Leader - Memphis, TN

U.S. Xpress Enterprises, Inc.•Memphis, TN

2d•$74,100 - $92,600•Onsite

About The Position

The Fleet Leader will oversee the activities of Driver Leaders and their respective teams of drivers to ensure the utmost in performance, and smooth driver and customer experience. This role involves managing a community of Driver Leaders, overseeing drivers and tractors to ensure customer and driver success, managing work schedules including coverage for holidays and sick days, monitoring employee and driver performance through KPI and soft-skill management, enhancing employee performance through coaching, mentoring, and documentation, managing driver performance while promoting safe operations, monitoring assigned freight to ensure the highest level of customer service, leading the team with a strong work ethic and integrity, filling in for other business needs as warranted, and monitoring and managing KPIs for P&L Fuel Management and Utility.

Requirements

Bachelor’s degree or equivalent work experience required
3+ years in Operations including Customer Service, Fleet Management, or Load Planning required
Knowledge of DOT hours of service and how they apply to a Driver
XPM / Qtops (AS-400)
Customer & Personal Service/Building Relationships - knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services
Public Safety & Security knowledge helpful – familiarity with relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
Administration & Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Mathematics - knowledge of mathematics to solve problems
Computers and Electronics - knowledge of electronic equipment, and computer hardware and software, including applications
Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one
Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, while not interrupting at inappropriate times
Complex Problem Solving - identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Time Management - managing one's own time and that of others
Active Learning - understanding the implications of new information for both current and future problem-solving and decision-making
Oral Comprehension & Expression - ability to listen, understand, and communicate information and ideas through spoken words and explanations which others can easily understand
Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong. This does not involve solving the problem, rather recognizing there is or could be a problem
Deductive Reasoning - ability to apply general rules to specific problems to produce answers that make sense
Inductive Reasoning - ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Ability to be a self-starter
Ability to multi-task
Ability to work in stressful situations
Ability to learn new systems

Nice To Haves

Experience in a deadline-driven environment preferred

Responsibilities

Manage a community of Driver Leaders whose duties include management of Drivers and tractors to ensure success is achieved for customers and Drivers
Manage work schedules including coverage for holidays, sick days, etc. for all employees
Monitor employee and Driver performance through KPI and soft-skill management
Enhance employee performance through coaching, mentoring and documentation
Managing Driver’s performance while promoting safe operations
Monitor freight assigned to Drivers in order to ensure the highest level of service to our customers
Lead team with strong work ethic & integrity
Fill-in for other business needs, as warranted
Monitor and Manage KPI’ for P&L Fuel Management, and Utility