Fleet Dispatcher - THL - Weekday Nights

U.S. Xpress Enterprises, Inc.

7d•$22 - $25•Onsite

About The Position

The Fleet Dispatcher is responsible for providing support to drivers during evening and/or weekend hours to ensure safe and timely load deliveries. This role involves answering calls, chats, and emails to assist drivers with various issues, including delays, service problems, payroll, and trailer needs. The dispatcher will fuel and route drivers while promoting safety, dispatching necessary resources, and resolving driver issues using critical thinking and problem-solving skills. They will monitor loads, proactively communicate changes to customers, resolve load targets to ensure on-time delivery, and communicate effectively with customers, drivers, and leadership. The position also requires responding to driver and terminal needs, assisting in emergencies, understanding company policies, and ensuring drivers can operate safely and earn effectively by managing PTAs, trailer solutions, BPMs, appointments, CDLs, and home time guidelines. The role also involves proactively assisting others in achieving organizational objectives.

Requirements

High School diploma or equivalent
3+ years driving experience, and/or operations, and/or customer experience required
Must have strong communication skills
Must have a true passion for helping drivers
Must be able to work in high pressure situations
Must possess strong problem solving skills
Must be self-motivated
Must be detail-oriented

Responsibilities

Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need
Fuel and route Drivers while promoting the safety of drivers
Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues
Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers
Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes
Resolve load targets and ensure on time delivery
Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership
Respond to drivers and other terminal needs and assist with emergency situations if the need arises
Understand and support company policies
Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning.
Proactively work to assist others in achieving the organizations objectives