Fleet Dispatcher - THL - Weekday Nights

U.S. Xpress•Tunnel Hill, GA

6d•Onsite

About The Position

Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time. This role involves answering incoming phone calls, live chats, and emails to assist drivers with various issues including delays, service problems, trailers, and payroll. The dispatcher will fuel and route drivers while promoting safety, dispatch necessary resources for immediate issues, and resolve driver problems using critical thinking skills. They will monitor loads, resolve issues affecting delivery/pickup times, proactively inform customers of changes, and ensure on-time delivery. Effective communication with customers, operations, drivers, and leadership is essential. The role also includes understanding and supporting company policies, ensuring accurate PTAs, providing trailer solutions, planning BPMs and appointments, managing home time guidelines, and assisting drivers in earning potential. Proactive work to assist others in achieving organizational objectives is also expected.

Requirements

High School diploma or equivalent
3+ years driving experience, and/or operations, and/or customer experience required
Must have strong communication skills
Must have a true passion for helping drivers
Must be able to work in high pressure situations
Must possess strong problem solving skills
Must be self-motivated
Must be detail-oriented

Responsibilities

Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need
Fuel and route Drivers while promoting the safety of drivers
Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues
Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers
Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes
Resolve load targets and ensure on time delivery
Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership
Respond to drivers and other terminal needs and assist with emergency situations if the need arises
Understand and support company policies
Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning.
Proactively work to assist others in achieving the organizations objectives