Fleet Dispatcher - Wixom Fleet, MI

Military Spouse Corporate Career Network•Fort Mill, SC

1d•Onsite

About The Position

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

Requirements

High school diploma or equivalent (GED) required.
Ability to navigate computer systems and accurately enter data using a standard keyboard.
Basic math skills, including addition, subtraction, and percentages.
Experience resolving customer concerns and issues.
Ability to prepare written communications and respond to customer inquiries.
Basic knowledge of geography and ability to provide directions.
Strong verbal communication and active listening skills for phone and in-person interactions.
Ability to work effectively in a fast-paced environment.

Nice To Haves

Knowledge of policies and procedures (service benefits) relative to emergency road service
Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
Experience dispatching calls
Call center environment experience

Responsibilities

Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver/customer escalations in accordance with established procedures
Provide explanations to customers and reports/document service issues
Close service requests using company electronic dispatching system
Accept payment from members/customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Assist coworkers and less-tenured dispatchers, as necessary.