Fleet Consulting Executive

Wheels • Chicago, IL

16h • Remote

About The Position

The Fleet Consulting Executive III will retain and grow 100% of the clients assigned to their portfolio. This role is focus is to understand and identify the unique needs of each client, what they value and how fleet supports their business. Using this understanding, this role will be responsible to develop, communicate and own an on-going strategic Business Plan that delivers an optimal mobility program. In addition to ensuring 100% client retention, this role is also focused on maintaining current use of enrolled programs and services, while continually demonstrating the value of Wheels’ services.

Requirements

• Bachelor’s Degree or at least ten years equivalent related strategic account management experience.
• Prior knowledge of Salesforce and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong knowledge of Excel.
• Ability to manage and direct meetings.
• Ability to make public presentations before small and large groups.
• Must be flexible and willing to adapt with the company's needs.
• Demonstrate strong organizational skills and multi-task management with multiple clients.
• Proven skills and confidence to tailor their style to all levels within the client organization.
• Ability to read an audience, in the moment, and switch from high level strategy to detailed data review and back again.
• Excellent organizational skills, and the ability to manage multiple priorities at once.
• Focus and attention to detail.
• Ability to compile and analyze data, along with critical/analytical thinking to assess data and support recommendations.
• Show energy, versatility, enthusiasm and be a self-starter, and can work independently.
• Effectively communicate verbally in a professional manner.
• Professional written skills.
• Project management skills.
• Projects enthusiasm and motivation.
• Assume ownership and accountability for all actions - internal, as well as external.

Nice To Haves

• Fleet Experience preferred.
• Certified Automotive Fleet Manager (CAFM) certification preferred.
• Be a catalyst to drive change and process improvement in the organization.

Responsibilities

• Achieve 100% Client Retention and high Client Satisfaction Scores for clients assigned to your portfolio.
• Provide strategic management and ownership of assigned Wheels clients, leading the partnership and contributing to client goals and Wheels’ growth objectives.
• Execute all tasks outlined in the Wheels Client Management program for assigned clients.
• Work with clients to increase penetration of ancillary services within the existing client portfolio, resulting in incremental revenue billing.
• Identify vehicles contracted for services but not currently utilizing them, and engage the client to secure enrollment.
• Develop a deep understanding of each client's fleet needs, goals, and business objectives, and annually create and execute the strategic Client Management program.
• Act as an influential advocate for assigned clients by communicating their needs and priorities to internal Wheels decision-makers and service providers.
• Effectively collaborate with Clients and Wheels Associates to overcome opportunities.
• Proactively review client data to provide recommendations supporting their business objectives.
• Ensure the organization is aware of client feedback from routine interactions and formal Client Satisfaction Survey results.
• Hold the internal organization accountable for action plans to increase client satisfaction when necessary.
• Act as an internal and external advocate for Wheels and its clients.
• Plan, develop, present, and lead "Client Business Reviews" with all key clients within your portfolio.
• Maintain timely and accurate client records in Salesforce.
• Assist in the coaching and development of new members to the Client Management team.
• Perform other duties assigned to ensure overall departmental efficiency.

Benefits

• Annual incentive plan which is based on company performance and individual performance.
• Robust benefits package that is market-leading, competitive offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior