Fleet Consulting Executive

Wheels, Inc.•Chicago, IL

2d•$107,300 - $150,300•Remote

About The Position

The Fleet Consulting Executive III will retain and grow 100% of the clients assigned to their portfolio. This role is focus is to understand and identify the unique needs of each client, what they value and how fleet supports their business. Using this understanding, this role will be responsible to develop, communicate and own an on-going strategic Business Plan that delivers an optimal mobility program. In addition to ensuring 100% client retention, this role is also focused on maintaining current use of enrolled programs and services, while continually demonstrating the value of Wheels’ services.

Requirements

Bachelor’s Degree or at least ten years equivalent related strategic account management experience is a minimum requirement for this job.
Prior knowledge of Salesforce and Microsoft Office Suite (Word, Excel, PowerPoint) is a requirement for this job.
Strong knowledge of Excel is a requirement for this job.
Must be able to manage and direct meetings, as well as make public presentations before small and large groups.
Must be flexible and willing to adapt with the company's needs.

Nice To Haves

Fleet Experience preferred.
Certified Automotive Fleet Manager (CAFM) certification preferred.

Responsibilities

100% Client Retention and high Client Satisfaction Scores for clients assigned to your portfolio.
Strategic management and a sense of ownership of Wheels clients assigned to your portfolio – you will lead the partnership with our clients and contribute to a client’s ability to achieve goals, as well as to Wheels’ growth objectives.
Execution of all tasks as outlined in the Wheels Client Management program for clients assigned to your portfolio.
Work with clients to increase penetration of ancillary services within the existing client portfolio resulting in incremental revenue billing.
Identify those vehicles that are contracted for services but are not currently utilizing those services. Engage the client to secure enrollment in contracted service for those vehicles not utilizing the programs
Develop an understanding of each client assigned to your portfolio – their fleet needs, their goals and business objectives. You will be tasked with annually creating and executing the strategic Client Management program for each client.
Be an influential advocate for clients assigned to your portfolio by communicating their needs and priorities to decision-makers and service providers within the Wheels organization.
Effectively work with Clients and Wheels Associates (internal organization) to overcome opportunities.
Proactively review data for clients assigned to your portfolio to provide recommendations that support their business objectives.
Ensuring the organization is aware of client feedback from routine interactions with clients as well as formal Client Satisfaction Survey results.
Hold the internal organization accountable for action plans to increase client satisfaction when necessary.
Be an internal and external advocate for Wheels and our clients internally and externally.
Plan, develop, present, and lead "Client Business Reviews" with all key clients within your portfolio.
Maintain timely and accurate client records in Salesforce.
Assist in the coaching and development of new members to the Client Management team.
Other duties assigned to ensure overall departmental efficiency.