Fleet and Equipment Manager

World Fuel Services • Parish, NY

7d • Remote

About The Position

At World Fuel, we power global aviation operations for thousands of customers worldwide. As an Equipment Operations Manager, you will play a critical role in ensuring our customers have the equipment, service, and operational support they need to operate safely and efficiently. This is a highly visible, customer-facing role combining operations, equipment management, and relationship ownership. You will work closely with customers, vendors, and internal teams to coordinate refueling equipment, support field operations, and ensure a best-in-class customer experience. This role is ideal for someone who thrives in dynamic environments, enjoys solving problems hands-on, and is comfortable traveling to support customers on site when needed.

Requirements

• 7 to 10+ years of experience in aviation, FBO operations, airport operations, or equipment-focused logistics
• Strong customer-facing experience with a focus on service, problem-solving, and relationship management
• Ability to manage multiple priorities in a fast-paced, operational environment
• Strong communication and coordination skills across internal and external stakeholders
• Comfort troubleshooting equipment or coordinating technical solutions with vendors
• Willingness to travel regularly, including on-site customer support

Nice To Haves

• Experience working with aviation refueling equipment or fuel storage systems
• Knowledge of deicing operations and aviation fuel handling
• Familiarity with aviation regulations and safety standards
• Experience with CRM systems and operational tools

Responsibilities

• Serve as a primary point of contact for customers regarding refueling equipment and operational support
• Coordinate repairs, maintenance, and service for leased and customer-owned refueling equipment
• Support onboarding of new customers by ensuring proper equipment setup and readiness
• Manage the deployment and transportation of refueling equipment to customer locations
• Work with vendors and internal teams to ensure equipment is placed into service efficiently
• Troubleshoot mechanical and operational issues in partnership with technical teams
• Partner with Sales and internal teams to recommend and deliver the right equipment solutions
• Maintain customer and equipment data in CRM and internal systems
• Oversee equipment tracking, parts management, and customer billing for leased equipment
• Support monthly billing processes and ongoing account administration
• Oversee fuel storage operations, including inventory management and maintenance
• Support month-end close processes and cost tracking
• Maintain relationships with key stakeholders including Avports and Westchester County
• Provide support for deicing operations, including inventory reconciliation and customer needs
• Travel to customer sites to support equipment deployments, vendor coordination, and operational execution
• Represent World Fuel at industry events and customer engagements

Benefits

• Be part of a global leader in aviation fuel and services
• Take ownership of high-impact customer relationships and operations
• Work in a dynamic, field-driven environment with real operational visibility
• Gain exposure to diverse customers and global aviation operations
• Grow your career in a business that values expertise, accountability, and service excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed