NAT Fleet Advisor

Corpay • Brentwood, TN

1d • Hybrid

About The Position

Corpay is seeking a Fleet Advisor for its NA Fuel division, specifically within the Comdata line of business, located in Brentwood, TN. This role focuses on supporting all customer needs through daily client inquiries via phone, email, and other communication channels. The primary measure of success is client loyalty, achieved by providing a reliable customer experience through anticipating needs, resolving issues promptly, and maximizing the value of Corpay products and services. The Fleet Advisor acts as the client advocate and single point of contact for complex issues, recommending best practices, identifying cross-selling opportunities, and collaborating with internal teams to foster loyalty. The position reports to the Supervisor of Account Management.

Requirements

• High school diploma: some college preferred
• 2+ years of customer service and client support experience
• Reliable, adaptable, and quick to learn new systems and products
• Skilled in issue resolution, account management, and proactive problem-solving
• Strong customer care with empathy and focus on client satisfaction
• Proficient with basic computer applications; typing speed 30+ wpm

Responsibilities

• Creating and maintaining client loyalty across diverse customer needs and roles.
• Handling Corpay-specific products, systems, and processes with expertise.
• Resolving customer issues and inquiries through one-call resolution with full accountability.
• Demonstrating tenacity in troubleshooting and ensuring a seamless customer experience.
• Contacting clients proactively to prevent service disruptions and resolve issues quickly.
• Conducting planned and unplanned outreach to support client experience and loyalty.
• Activating Corpay products and services while serving as a trusted advisor.
• Recommending best practices to optimize customer use of Corpay products and services.
• Training customers by phone or web to implement products or onboard new users.
• Researching and resolving credit-related issues, including billing, reconciliation, and write-offs.
• Optimizing account setups and product usage to maximize client value.
• Acting as the single point of contact across multiple departments to resolve complex needs.
• Complete proactive outbound outreach through Gameplan to support account management, customer retention, and early issue resolution.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED