Fixed Site Team Supervisor - Blacksburg, VA
About The Position
The Fixed Site Team Supervisor leads a blood collection team to help ensure donors have a positive experience. The role supervises staff, supports training and performance, drives results, and promotes respectful, customer-focused service. Supervisors personally connect with donors and foster a friendly, collaborative environment. The position includes paid phlebotomy training and opportunities to develop skills and grow a career with the American Red Cross. The standard schedule is Monday through Friday, with Saturday and Sunday off. To meet donor and community needs, schedules may vary and can include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance. Staff work together to set up and take down equipment for mobile blood drives.
Requirements
- Bachelor’s degree, or a combination of education and work experience consisting of four to eight years of experience in a related field.
- At least three years of supervisory or leadership experience.
- Customer service experience and effective verbal communication skills.
- Ability to discuss procedures and medical issues effectively with patients, families, and physicians.
- Current, valid driver’s license and a good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
- Position may require a minimum height of 60 inches to ensure safe operation of Red Cross vehicles.
Nice To Haves
- Basic computer skills.
- Prior healthcare or phlebotomy experience, such as CNA, MA, EMT, Apheresis, or Dialysis experience.
- More than three years of leadership experience in a healthcare setting.
Responsibilities
- Supervise blood collection staff, including training and performance.
- Drive for results while serving others with respect and a strong focus on customer service.
- Personally connect with donors, listen to their stories, and help them understand the value of their donation.
- Contribute to a friendly and fun environment and collaborate with coworkers to encourage donors to return.
- Work with the team to set up and tear down equipment for mobile blood drives.
Benefits
- Paid phlebotomy training.
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- PTO starting at 15 days a year, based on type of job and tenure.
- 11 paid holidays, including six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
