Fixed Site Team Supervisor - Blacksburg, VA

American Red Cross • Blacksburg, VA

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About The Position

The Fixed Site Team Supervisor leads a blood collection team and helps ensure donors have a positive experience. The role involves supervising and training staff, supporting performance, delivering respectful customer service, and connecting personally with donors to help them understand the value of their donations. Supervisors contribute to a friendly team environment and help maintain donor engagement.

The position is based in Blacksburg, Virginia. The standard schedule is Monday through Friday, with two consecutive days off on Saturday and Sunday; however, schedules may vary to meet donor and community needs and can include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance. Staff work together to set up and take down equipment for mobile blood drives.

Requirements

• Bachelor’s degree, or a combination of education and work experience, including four to eight years of work experience in a related field.
• At least three years of supervisory or leadership experience.
• Customer service experience and effective verbal communication skills.
• Ability to discuss procedures and medical issues effectively with patients, families, and physicians.
• Current, valid driver’s license and a good driving record.
• Ability to meet physical requirements that may include lifting, pushing, or pulling heavy weights up and down ramps and stairs; good manual dexterity; sitting or standing for long periods; and adapting to long, irregular hours and frequent schedule changes.
• May need to be at least 60 inches tall to safely operate Red Cross vehicles.

Nice To Haves

• Basic computer skills.
• Prior healthcare or phlebotomy experience, such as CNA, MA, EMT, apheresis, or dialysis experience.
• More than three years of leadership experience in a healthcare setting.

Responsibilities

• Supervise blood collection staff, including training and performance.
• Drive for results while serving others with respect and a strong focus on customer service.
• Connect personally with donors, listen to their stories, and help them understand the value of their donation.
• Contribute to a friendly and fun environment and collaborate with coworkers to encourage donors to return.
• Work with the team to set up and take down equipment for mobile blood drives.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days a year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee Assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager