Fixed Route Operator (Full-Time) - NRTA

Keolis Canada•Nantucket, MA

1d•Onsite

About The Position

The Fixed Route Operator is a full-time position responsible for operating a vehicle on a fixed route, ensuring customer safety and satisfaction. This role requires excellent customer service skills, adherence to schedules, and the ability to handle unexpected situations. On-island residence is required, with discounted dormitory lodging available.

Requirements

Minimum 21 years of age
5 years verifiable valid Driver's license
Valid Massachusetts CDL Class C or Higher with Airbrakes and Passenger Endorsements
Clean driving record – DMV printout required for the last 10 years
Stable work history
Ability to obtain a CDL Class B with Passenger and Airbrakes Endorsement
Ability to work in an ever changing environment
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

CPR, AED and First Aid Certification (Provided by the Company)
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decision making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Patience and Understanding: Providing compassionate service to passengers with special needs

Responsibilities

Ensure customers feel welcome and properly greeted when boarding the vehicle.
Effectively communicate with passengers, especially during service disruptions.
Provide passengers with assistance as needed.
Accommodate passengers with information such as schedules and guidance.
Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents.
Ensure safe on-road operations while maintaining on-time performance.
Be familiar with assigned routing and detours, including during inclement weather.
Be aware of ADA Policies and Procedures to ensure compliance.
Properly operate all wheelchair lifts, including manual operation for each bus model.
Report immediately to dispatch any vehicular accident or passenger incident and follow reporting procedures.
Assist and help passengers with mobility devices, such as wheelchairs or walkers.
Assist passengers with boarding and properly securing wheelchairs.
Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud.
Perform pre and post trip inspections and enter all defects on to the DVIR forms.
Follow exact deadhead routing and their assigned revenue service routes.
Depart the start of each route exactly on-time and never operate ahead of schedule.
Perform other duties as assigned.