Fixed Route Operator (Routed Coach Operator) - BRTA

Keolis America•Pittsfield, MA

6d•Onsite

About The Position

BRTA is seeking a Fixed Route Operator, also known as a Routed Coach Operator. This role involves operating a coach on a fixed route, ensuring customer satisfaction, safety, and adherence to schedules. The position requires a commitment to safety, environmental responsibility, and excellent customer service.

Requirements

Minimum 21 years of age
High School Diploma or equivalent required
3 years verifiable driving record
Valid Massachusetts driver license
Clean driving record – DMV printout required
Stable work history
Ability to obtain a CDL Class B with Passenger and Airbrakes Endorsement
Ability to correctly use all electronic technology after training
Must be authorized to work in the United States.

Nice To Haves

CDL B with Passenger endorsement preferred

Responsibilities

Ensure customers feel welcome and provide assistance as needed.
Effectively communicate with passengers, especially during service disruptions, and provide information such as schedules and guidance.
Practice defensive driving, anticipate potential hazards, and react appropriately to avoid accidents.
Ensure safe on-road operations while maintaining on-time performance.
Be familiar with assigned routing and detours, including those due to inclement weather.
Be aware of ADA Policies and Procedures to ensure compliance.
Properly operate all wheelchair lifts, including manual operation for each bus model.
Report immediately to dispatch any vehicular accident or passenger incident and follow reporting procedures.
Assist and help passengers with mobility devices, such as wheelchairs or walkers.
Assist passengers with boarding and properly securing wheelchairs.
Collect the prescribed fare media and notify dispatch of any fare evasion or fraud.
Perform pre and post-trip inspections and enter all defects on DVIR forms.
Follow exact deadhead routing and assigned revenue service routes.
Depart the start of each route exactly on-time and never operate ahead of schedule.
Wear uniforms at all times while in service and maintain a clean and professional appearance.
Keep the vehicle clean and sanitary during their shift.
Perform other duties as assigned.