Fixed Route Dispatcher - VVTA

Keolis Canada•Hesperia, CA

1d•Onsite

About The Position

The Fixed Route Dispatcher is responsible for ensuring that drivers report on time for their scheduled shifts and arranging coverage for any call-offs. This role involves preparing manifests, making bus assignments, and ensuring operators depart on schedule. The dispatcher must also document incidents, communicate effectively with drivers and clients, and make cost-effective decisions regarding trip assignments. Key duties include monitoring the Transit Radio System (TRS) and AVL screen to prevent late routes and optimize resource utilization, maintaining a dispatch communication log, and performing various administrative tasks such as answering calls and filing. This position operates in a high-pressure, fast-paced environment and requires adherence to union regulations. The role may involve variations in duties based on collective bargaining agreements.

Requirements

Must be over 21 years of age
Have a High School Diploma or equivalent
Previous or current experience as a driver or dispatcher in the transit (preferably paratransit) or transportation industry
Must be dependable with reliable transportation to get to and from work
Computer literate using a Windows-based computer operating system
Strong knowledge of the service area (Multi County area including DC)
Must have a valid CDL Class B with Passenger endorsement
Must be able to read, write and speak English
Must be able and willing to work a flexible schedule that may include nights, weekends, and holidays
Must be able to work in a high-pressure, fast-paced environment and always communicate in a professional and courteous manor
Must able to work in a union environment
Must be able to pass a pre employment drug screen and background check

Responsibilities

Ensure that each driver reports at their scheduled work shift time
Arrange coverage for any call offs within driver staffing
Prepares and prints manifest for all operator's toe (10) minutes prior to scheduled check in time
Make bus assignments
Ensure all operators pull out on time
Supply written documentation of incidents which may require follow-up action but not limited to call outs by operators
Communicate clearly with others both verbally and in writing using the English language
Promptly provide client with information on location and ETA
Make cost-effective and operationally efficient decisions regarding assignment or movement of trips
Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
Maintain Dispatch Communication log and complete all applicable documentation
Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
Other duties as required