Fixed Route Dispatcher - VVTA
About The Position
The Fixed Route Dispatcher is responsible for ensuring that drivers report on time for their scheduled shifts and arranging coverage for any call-offs. This role involves preparing and printing manifests, making bus assignments, and ensuring operators depart on schedule. The dispatcher must supply written documentation of incidents, communicate clearly with others, and provide clients with real-time information on vehicle location and estimated time of arrival. Key responsibilities include making cost-effective decisions regarding trip assignments, monitoring the Transit Radio System (TRS) for radio activities, and optimizing the utilization of standby resources via the AVL screen. The position also requires maintaining a dispatch communication log, completing applicable documentation, and performing various administrative duties such as answering calls and filing. This role operates in a high-pressure, fast-paced environment and requires adherence to union regulations. Employment is contingent upon passing a pre-employment drug screen and background check.
Requirements
- Must be over 21 years of age
- Have a High School Diploma or equivalent
- Previous or current experience as a driver or dispatcher in the transit (preferably paratransit) or transportation industry
- Must be dependable with reliable transportation to get to and from work
- Computer literate using a Windows-based computer operating system
- Strong knowledge of the service area (Multi County area including DC)
- Must have a valid CDL Class B with Passenger endorsement
- Must be able to read, write and speak English
- Must be able and willing to work a flexible schedule that may include nights, weekends, and holidays
- Must be able to work in a high-pressure, fast-paced environment and always communicate in a professional and courteous manor
- Must able to work in a union environment
- Must be able to pass a pre employment drug screen and background check
Nice To Haves
- Previous or current experience as a driver or dispatcher in the transit (preferably paratransit) or transportation industry
Responsibilities
- Ensure that each driver reports at their scheduled work shift time
- Arrange coverage for any call offs within driver staffing
- Prepares and prints manifest for all operator's toe (10) minutes prior to scheduled check in time
- Make bus assignments
- Ensure all operators pull out on time
- Supply written documentation of incidents which may require follow-up action but not limited to call outs by operators
- Communicate clearly with others both verbally and in writing using the English language
- Promptly provide client with information on location and ETA
- Make cost-effective and operationally efficient decisions regarding assignment or movement of trips
- Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
- Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
- Maintain Dispatch Communication log and complete all applicable documentation
- Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
- Other duties as required
Benefits
- Competitive compensation and benefits
- Opportunities for development and growth throughout an exciting and rewarding career
- Safest work environment possible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
