Fixed Route Operator (Routed Coach Operator) - BRTA

Keolis Canada•Pittsfield, MA

19h•Onsite

About The Position

The Fixed Route Operator (Routed Coach Operator) position at BRTA is responsible for safely and efficiently transporting passengers along a designated route. This role requires excellent customer service skills, a commitment to safety, and the ability to manage operations effectively. Operators are expected to maintain a professional appearance and ensure the cleanliness of the vehicle during their shift. The position involves adherence to schedules, fare collection, and performing pre and post-trip inspections.

Requirements

Minimum 21 years of age
High School Diploma or equivalent required
3 years verifiable Driving record
Valid Massachusetts driver license
Clean driving record – DMV printout required
Stable work history
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decision-making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to obtain a CDL Class B with Passenger and Airbrakes Endorsement
Ability to work in an ever-changing environment
Must be able to correctly use all electronic technology after training has been provided
Must pass a pre-employment drug screen and a physical examination
Must pass a background check
Must be authorized to work in the United States

Nice To Haves

CDL B with Passenger endorsement preferred

Responsibilities

Ensure customers feel welcome
Effectively communicate with passengers, especially during service disruptions
Provide passengers with assistance as needed
Accommodate passengers with information such as schedules and guidance
Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents
Ensure safe on-road operations while maintaining on-time performance
Be familiar with assigned routing and detours, including during inclement weather
Be aware of ADA Policies and Procedures to ensure compliance
Properly operate all wheelchair lifts, including manual operation for each bus model
Immediately report any vehicular accident or passenger incident to dispatch and follow reporting procedures
Assist and help passengers with mobility devices, such as wheelchairs or walkers
Assist passengers with boarding and properly securing wheelchairs
Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud
Perform pre and post-trip inspections and enter all defects on to the DVIR forms
Follow exact deadhead routing and their assigned revenue service routes
Depart the start of each route exactly on-time and never operate ahead of schedule
Wear uniforms at all times while in service and display a clean and professional appearance
Keep the vehicle clean and sanitary during their shift
Perform other duties as assigned