Fixed Route Dispatcher

MTA•Flint, MI

1d•Onsite

About The Position

The Transportation Service Facilitator is responsible for the smooth daily operation of safe, on-time fixed route transportation service by ensuring that all work assignments have a driver and a vehicle. They promote safe, timely, professional and courteous service delivery by monitoring operator adherence to MTA rules and procedures as well as providing support for operators on the road.

Requirements

Well-developed interpersonal and communication skills
Strong computer skills
Understanding of bus operations
Ability to function successfully in a Team environment.
Ability to analyze complex reports and information and utilize same effectively
Capable of working effectively in stressful situations
Knowledge of the geographic area of Genesee County
Well developed problem solving skills
Associates Degree or equivalent experience
Experience in the Transportation field

Responsibilities

Check operator credentials to ensure licensing requirements are met
Check absence notification voice recorder daily and respond to absences by assigning operators to unfilled runs
Ensure that operators have an assigned vehicle or a replacement vehicle
Approve any variation in pay times as a result of time changes during assigned run
Inform and monitor operators on management requirements as well as MTA operating rules and procedures
Recommend discipline of operators to Director based on absenteeism record, tardiness, behavior considered unprofessional, and other rule violations
Monitor radio transmissions from operators
Operate complex communications equipment according to FCC and MTA rules and regulation
Monitor and respond to phone calls as necessary
Receive equipment failure reports from operators
Conduct on-the-spot analysis of equipment failure reports from operators; makes decision whether operator continues his/her run; directs the operator to bring bus in and replaces same; or refer problem to Maintenance
Complete records on vehicle pull-offs
Insure proper and fair distribution of work assignments and equitable distribution of unscheduled overtime
Respond to inquiries regarding service in a professional, cordial manner
Maintain run guide files
Act independently when required by events and/or circumstances
Make management decisions in absence of Director, such as rerouting vehicles, respond to emergencies, accident reporting and first response, and other critical matters
Assist with data collection and reporting relative to department operations
Assist in the investigation and resolution of concerns and complaints
Develop project reports
Perform other duties, as assigned