Fixed Operations Field Specialist
About The Position
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. At MSX, you will drive operational excellence and elevate customer satisfaction across client's dealership Fixed Operations. In this field-based role, you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes. As a Fixed Operations Field Specialist, you’ll be the expert who evaluates dealership Fixed Operations holistically and pinpoints where an internal Express Service model can deliver the greatest impact. By analyzing current capacity and workflow, technician mix, and customer experience, you’ll determine how Express Service can unlock additional main shop availability for customer pay and warranty work—driving higher throughput, increased sales, greater revenue, and improved customer satisfaction through reduced wait times.
Requirements
- 3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background.
- Proven ability to coach, train, and influence dealership personnel.
- Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
- Excellent communication and presentation abilities.
- Highly organized, self-motivated, and able to manage extensive travel.
- Confidence in engaging with all levels of dealership staff.
- Proficiency with Microsoft Office Suite.
- Valid driver’s license and clean driving record.
- Home base within assigned territory and reliable vehicle.
- Ability to travel up to 80% (mix of driving and flights, with overnights).
- High school diploma or General Equivalency Diploma (GED) is required
Nice To Haves
- Prior roles as Service Advisor, Express Service Consultant, or Service Manager.
- A college degree (or are currently working toward one).
- Background in teaching, training, or coaching.
- Experience working in fast-paced, independent roles where you set the tone for success.
- Strong organizational skills and a proactive mindset.
- Natural teaching mindset—always seeking improvement.
- Passion for making a difference and driving success.
Responsibilities
- Guide dealerships through installation, training, and adoption/growth of their Express Service business
- Empower dealerships to embrace and confidently leverage Express Service to get the most out of it.
- Listen, analyze feedback, and develop action plans that improve efficiency and performance.
- Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
- Use Express Service tools and data-driven insights to drive utilization and success.
- Plan and manage your travel across your assigned dealer territory to maximize impact.
Benefits
- The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $70k to $80k based on current experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
